Booking
Reviews and Complaints

I have never had such difficulty working with a company. The main reason I booked my accommodation through Booking.com was to get the free taxi from the airport to my accommodation that was promised.

I did screenshot the offer, but the taxi department is declining my phone transfers and refuses to accept the picture of the offer. They are also refusing to email or chat with me. What kind of company refuses to talk to their customers? I have tried for two weeks to straighten this out and have been on the phone with someone in the accommodation department (not the taxi department) for a total of 5-6 hours, and no one has any answers.

If I wasn't going to another country, I wouldn't be half as upset as I am now, but I am going to a country that speaks another language.

This is unacceptable. I will NEVER use Booking.com again!

Dont book flights with Booking.com.

This company is useless, scheming and lies to customers when it comes to booking flights.

Firstly, we found a long distance flight on Booking.com via Skyscanner, which looked perfectly fine. It was a similar rate to other travel agents on the list, but much cheaper than the actual airline price.

Booking.com accepted and confirmed our booking.

The next day it advised us that there was a problem, and our booking was cancelled, and our several thousands of dollars would be returned within 7 business days.

So they held our funds for a week. In that time we had insufficient funds on our credit card to book the flights through another agency. Appeals to have the funds returned fell on deaf ears.

Really poor behaviour.

Secondly, as we were booking a domestic flight in Peru, the Booking.com site said that carry-on and check-in luggage could not be added during the process, but could be added after the booking was made.

When I tried to do this, it was impossible, and the airline said I had to do it through Booking.com. When I called them, they said the airline would not allow them to add carry-on luggage, but we could add two check-in items per passenger, and one of these could be a carry-on, of limited to 10 kgs.

(We then had to pay high rates to buy extra luggage; much more than it would have been if we bought it when booking; if we had booked directly with the airline.)

This was important because we had a lot of essential medications and other items etc with us for a long trip, and we could not afford to lose them; as can happen with checked luggage.

When we checked in, the airline refused to allow the carry-on luggage, and it had to be checked in as we were boarding the plane.

The booking process was faulty.

Booking.com then lied about the luggage.

They should have their ability to book flights removed. They are a disgrace

Booking.com app glitched, autocorrecting continually to day forward0 charging my credit card for a night I didn't need. I called the Hotel- Inn at Long Lake, Nanaimo BC.

They said they'd refund me when I arrived for same night booking. Once I got there, they charged me again, and said only their manager could refund next morning. Next morning, no manager, but the supervisor of registration desk said only Booking.com could refund me. Despite paying in person for the actual night stayed- they wouldn't refund even their share of the rate.

Booking.com service rep on phone was helpful, but wouldn't accept the verbal approval from front desk to refund me. Booking.com said they emailed the hotel right while we were on the phone- but the hotel kept saying they didn't receive, and booking.com kept saying they sent and they required a written approval. There's only a 24 hour window for refund- and neither of them would budge to accept the other's process. All I know is the hotel made double the room rate for the app's mistake, and booking.com made doublet the commission.

I reported to Better Business Bureau, and they said too bad, the company moved from states to Amsterdam, no BBB oversight anymore.

When I let Booking.com know I reported them, they blocked my email. That tracks.

My family and I came for a trip to BC from Alberta. I booked this place because I trust booking.com very much.

As I have been using this site for 5-7 years, I have never experienced something as horrendous as this. We explored around BC for 4 days and after a long day went into the property with high hopes as the description had overly exaggerated the attributes. As we went in we saw the house and all of us had already started groaning as how bad it was in its aesthetics but we thought maybe the inside would be much better. We went inside and the smell instantly stuck out as how bad it was, smelling like something was rotting.

As we headed upstairs to our room we saw the kitchen and how messy and unclean it was, there was half eaten food in places. Same going for our room and the balcony with bugs such as spiders and ants everywhere and fur all over our bed and the balcony having lots of trash bags and garbage people had thrown out. The floors and sheets looked as if they had never cleaned or sweeped them before.

I also have 2 kids, one being 6 years old and I was scared of our kids getting sick and taking the bed bugs home, as they were everyone. They had no light other than one lamp that barely even worked, our kids were crying to go somewhere else.The last moment we had no choice but to roam around for 2 hours finally being able to find a place, as most of the places we went were full and we ended up spending double because we had no other choice with our kids.

I made a Request to change one traveller on our flight.

My word the number of lies you get from 20 different Indian based call centre agents is just incredibly frustrating. Just cant understand why they would hire such incompetent people.

Its 7 days now and they still have not sorted my flights for next week.

I even asked to speak to a supervisor or manger and they shared they busy with meetings.

I call in everyday ands the story is the same like it was scripted.

we working on your case.

It their technical issue and they cannot even call or message me with any update. will never use this app ever again for travel.