Booking
Reviews and Complaints
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Verified Reviewer
Problem with car rental
Very poor.
I rented a car in Santiago Spain. The rental car was not available.
Booking researched the rental and de side my claim. I contacted the agency at the airport in Santiago.
They said they had not rental contract in my name through Booking.com. It is impossible to reach Booking by phone.
Preferred solution: Full refund
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Verified Reviewer |
Seminole, Florida
To cancel a loan
I paid for the Motel Moise in cash, but I still received the loan statement from Affirm. That's why I asked to cancel the loan because I don't want to pay double for the same charge.
The loan payment is supposed to start tomorrow, so if you could please escalate the process, it would be greatly appreciated. Thanks!
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Verified Reviewer
Havent received my refund yet
I done contact booking several times and they assure me that I will receive my refund but I have yet received my refund and its been 2 weeks I also went to the hotel and let them talk to the booking agent and I also submit proof of my account yet I have received my funds smh
- Idk smh
- Idk smh
Preferred solution: Full refund
User's recommendation: Do not reserve a hotel from booking
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Verified Reviewer
I have been victim of a scam
Hello,
The balcony doesn't exist in Nairobi, Kenya. The property doesn't respond on the phone. People living around confirmed there is no property called The Balcony. I have all the details of the payment of 299 and the scammer's bank details. How can I get my money back?
Thanks.
Preferred solution: Full refund
User's recommendation: PLEASE DON'T book The Balcony in Nairobi, it is a scam!
New York, New York
Problemas para pagar
Quiero aser un pago de mi e voice y solo me dice q envíe x correo lo quiero hacer por teléfono como puede ser
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Verified Reviewer
Price change
They refused to honor a much lower price for a hotel I had booked for five nights. We emailed back and forth with the same set reply. We were unable to reach them via phone number.
- Fast and easy
- Did not support with poor quality conditions and policies
- Dont award you like they promised
- Did not follow through with refund request
Preferred solution: Price reduction
User's recommendation: Don’t use! See below. My original booking cost me $ 1006.98
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Verified Reviewer
Refund
On my birthday, June 29, 2024, I checked out early at approximately 12:00 PM due to my room being inhabitable. Upon checking in the night before, I didn’t check the room and went directly to sleep after a long drive, so I didn’t notice that my room was deplorable until the following morning.My room was horrendously unclean, infested with roaches, the toilet wouldn’t flush properly, There was no privacy curtain and other guests could see directly into my room, which compromised my safety, so I immediately took pictures and videos of my room and again, checked out at noon.
I then requested a refund and an agent for said hotel informed me that he could not transact a refund because his manager wasn’t available, and he insisted that I come back within 2 to 3 hours.
I arrived back at the location at approximately 3:00 PM only to have another agent for said hotel to inform me that the manager was not in and that she could not give me a refund to which I attempted to contact booking.com while I sat in the lobby of the hotel, which was a blatant lie.Shortly afterwards, I was harassed by Gopi Patel, manager because she called police officers, though she admitted to me and the officer that I hadn’t done anything wrong, to have me criminally trespassed as if I committed a crime. My consumer rights were violated, I was discriminated against as an African-American, and I was harassed as a result of my request for a refund to which I shall take legal action.Denard McClairne,Complainant
- User friendly
Preferred solution: Full refund
User's recommendation: Don’t recommend
Stockton, California
Dispute charge
I never heard back from Booking Agent Info. Have disputed the outrageous $288 charge with my credit card company but that can take 69 days and we need the money for firewood! Argh.
User's recommendation: Don’t use them!
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Verified Reviewer
Resolved: Appalling Customer Service - NEVER USE THEM
I made a Request to change one traveller on our flight.
My word the number of lies you get from 20 different Indian based call centre agents is just incredibly frustrating. Just cant understand why they would hire such incompetent people.
Its 7 days now and they still have not sorted my flights for next week.
I even asked to speak to a supervisor or manger and they shared they busy with meetings.
I call in everyday ands the story is the same like it was scripted.
we working on your case.
It their technical issue and they cannot even call or message me with any update. will never use this app ever again for travel.
- Easy to use website and app
- Worst customer service ever
Preferred solution: I made a Request to change one traveller on our flight 7 days later i keep getting lied to
User's recommendation: NEVER USE - Customer service is a LIE
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Verified Reviewer |
Weyers Cave, Virginia
Cannot contact!
I was displaced due to hurricane Helene and seeking to stay in a hotel for one night on my trip from FL to VA.
I chose La Quinta in Savannah as a halfway point to get some rest before continuing the trip the following day. I lost my wallet on the drive from St Pete to Savannah.
Upon my arrival, the front desk clerk at La Quinta refused to allow my check in due to having no ID, leaving my pets and I stranded.
She was aggressive, cruel, and had zero compassion. She also refused to allow me to speak with a supervisor. I called the Booking. com customer service number to request a refund for my hotel room.
However, they require the confirmation number (no problem) AND a pin number, which I do not have. I was never asked to set one up while reserving this room. Their confirmation email included a booking/confirmation # ONLY.
It includes NO pin number. As a result, Booking.com is unreachable.
User's recommendation: do not plan your travel details with booking. com!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hotel booked is unacceptable
The room was filthy and had mismatched beds that squeaked. The smoke detector was peeping every 15 seconds.
I reported it to the front desk, they said the battery needed to be changed but there wasn't anyone to fix it.
They refused to give me a refund and there was no way we could stay there given the circumstances. They also advertised that they had a pool; it's bone dry and hasn't been working for a very long time.
Preferred solution: Full refund
User's recommendation: Never go here.
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Verified Reviewer
Cancellation letter and refund
I booked a stay at Studio 6 Suites, Louisville, Kentucky on 3/3/2024 using my debit card. When I arrived, I was told that I had to give the desk clerk a $100.00 cash deposit.
I then asked why, since it was booked online with Booking.com, and I was told that all I needed to do was go to the hotel with my ID and reservation number. I was told and given a cancellation letter since I didn't have the cash.
I have been trying since March 2024 to contact Booking.com with no success or response. My cancellation number is 7365AA1532 - Studio 6 Suites, Louisville, Kentucky.
Preferred solution: Full refund
User's recommendation: Never use booking. Com
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was told since hotel only gave me 25% back that booking.com would refund the rest and that was a lie
I suggest that if you are traveling to Old Orchard Beach, you DO NOT stay at Marvin Gardens. I'm absolutely appalled by how disgusting this place is.
I was returned a mere 25% of my stay. Booking.com claimed they would reimburse the rest, but they didn't. My neighbor lodged a complaint, but they did nothing because it's a budget room and the shower handle fell off. There was literally a 1-inch gap in the door through which you could see outside.
The fan over the bed was so filthy that dirt was falling onto the bed. The bedding was covered in grime, there was mold everywhere, and I only received 25% of my stay back because we had stayed the night. I had no other choice as no other hotels were available at that time.
This place needs to be shut down! Attached are photos below- feel free to share.
- Hard to understand the people they lie at what was supposed to be resolution
- Answered the phone after several times
Preferred solution: Full refund
User's recommendation: Don’t do kt
Miami, Florida
New charges
They are charging me for the hotel again, that is, the reservation
If you already charged me, how do you explain this new charge to me?
The reservation confirmation number with you is: 463183****
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Verified Reviewer
Need to change flights
We need to cancel flights because the cruise ship has changed its docking times on Jan 26, 2025. We are on a cruise from Jan 16, 2025, and booked a flight for Jan 15, 2025.
Due to the change, we now need to cancel the flights and rebook them for a later time on Jan 26, 2025.
We need your help to make this happen. Thank you very much.
Preferred solution: I need to cancel the flights and rebook them for a later time on departure on Jan 26,2025
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we all need to need to do a class action against booking.com i will also be writing the consumer financial protection bureau they dont play
i been waiting my refund for 3 mos now all i get is the run a round