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What is your customer experience with Booking?

Booking Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Booking has 1.7 star rating based on 3880 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Booking to a friend or colleague.

  • Rating Distribution
  • Pros: Hard to get customer service, No pros, Easy to book.
    Cons: Terrible customer service, Customer service, No customer service.

View full overview ›

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Booking - Cancel reservation
Booking - Cancel reservation - Image 2Cant get a refund from booking.comBooking - Thieves with 0/10 customer service ratingBooking - RefundBooking - Illegally withholding my refundBooking - Illegally withholding my refund - Image 2
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Top Booking Reviews

Positive Review

"Had gift certificate for River Inn"

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No problems- they couldnt process the gift certificate through a third party. So booking.com had to be canceled.

Critical Review

"What a crap company"

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Lost my pin and confirmation number as my phone was wiped when it was sent away for repair. They won't help at all, just keep banging out these ridiculous...

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Binita C Gxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False invoice received

Booking - False invoice received
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My Booking.com account number is 1125****, created recently.

It was shocking to receive a commission invoice for Indian Rs. 35,00+, invoice number is:160229****.

No one have ever come from Booking.com to stay in my homestay. Nobody. They might have gone to another place with the similar name.

The billing is wrong.

I cannot pay your commission charges as I have not received a single coin of money from those listed by you. I have also not confirmed their booking.

Can you please launch serious internal investigation where did they pay where did they stay in Darjeeling?

View full review
Loss:
$5000
Pros:
  • No good

Preferred solution: Get your invoice back, I won't pay. No guests or bookers have every come and stayed or ever booked in my homestay. They may have booked elsewhere with the similar name but you wrongly billed me.

User's recommendation: Please check proper name of property where you are booking, there are many properties of the same name and Booking.com is sending wrong invoice to wrong properties.

1 comment
Guest

I am another one that reserved a room & "18" minutes .....I said "18" freaking minutes later I cancelled it & go figure.....kept my $70....refused to refund.....HOW PATHETIC...CON GAME....SCAMMERS...

Anonymous
map-marker London, England

What a crap company

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Lost my pin and confirmation number as my phone was wiped when it was sent away for repair. They won't help at all, just keep banging out these ridiculous generic emails.

They take no notice of what you say, anything outside of the box, they are unable or unwilling to help.

On customer support, it says press this for confirmation email to be resent, that's a great big LIE. THEY ARE A TOTAL EMBARRASSMENT WASTE OF TIME AND SPACE, DECIEVERS, LIARS DESPICABLE COMPANY, WHO IGNORE COMPLAINTS.

View full review

User's recommendation: AVOID BOOKING.COM AT ALL COSTS, I WILL NEVER ENTERTAIN THEM AGAIN. USE THEM AT YOUR PERIL.

Barak L Kpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one care! They are just avoiding helping!

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Subject: Urgent Legal Complaint: Demand for Full Reimbursement Due to Unacceptable Conditions and Negligence

Dear Booking.com Support,

I am writing to express my profound disappointment and frustration regarding my recent stay at Good Hotels Downtown Denver, booked through your platform (Confirmation: 469959****, PIN: 2405). Despite numerous attempts to resolve the issues directly with the hotel, I have been met with negligence, unprofessional behavior, and outright refusal to take responsibility for the unacceptable conditions of my stay.

I now seek your intervention to ensure I receive a full reimbursement and proper acknowledgment of the distress I have endured.

Here is a detailed account of the events:

June 11, 2024Check-in: I arrived at the hotel with heavy international luggage, weighing approximately 60 kg, which I had to carry up three floors despite requesting a room change due to my back pains.AC Malfunction: Upon entering Room 301 around 4-5 PM, I immediately noticed the malfunctioning AC, which was expelling heat into the room, making it unbearably hot.Keypad Issue: The door lock keypad was unresponsive (due to a low battery), a detail I reported upon check-in.Safety Concerns: The poor functionality of the lock made me fear for my safety and the security of my expansive belongings. Despite the hotels assurance of CCTV coverage, I felt unsafe leaving the room. How CCTV will help if they will be gone or I will get harmed? this is ridiculous.Electricity Issues: At around 10:40 PM, while using the coffee machine, an electrical issue caused the kitchen area to lose power, affecting the fridge, microwave, and TV.

This left me without basic amenities. I have been sent to the second floor 3 times to try to fix it myself which put me in danger because I am not an electrician and this is definitely not my responsibility during my visit at the hotel and it.

June 12, 2024Morning: The AC and keypad issues persisted, and I reported them immediately to the hotel staff.Electricity Problems: The electricity issues continued, affecting the fridge, microwave, and TV. I had to dispose of $40 worth of food due to the non-functioning fridge.Toilet Malfunction: The toilet tank was not refilling properly, requiring manual refilling each time I used the restroom. Their responses were irrelevant, like when I mentioned the toilet tank malfunction, they responded about not throwing tissue into the toilet.

Its just ignorance, but its evident theyre trying to avoid responsibility.Safety Issue: The locks poor functionality forced me to remain in the room, as I felt unsafe leaving my belongings unattended.Late Service: Despite promises of prompt repair in the morning, no one arrived until after 3 PM. Even then, the issues were not fully resolved until 8 PM, leaving me trapped in a boiling hot room for over 24 hours. After that was the first time I could leave the room, leaving me with 2 hours to see the city and all my meetings have been canceled as a result, which hurt my stay and job opportunity. Upon returning, I discovered the keypad lock indicating a low battery, confirming my initial report of its unresponsiveness.

This problem persisted despite my earlier notification.

June 13, 2024Morning: The AC and electricity issues along with the toilet malfunction finally fixed, but I needed to leave. Although I asked the manager to call me, no one did.Departure: I left the room at 10:50 AM, documenting its condition with a video. I paid for services I did not get, and for that, I wont stay silent.

Additional Notes:Throughout my stay, I did not have access to basic needs such as a functioning AC, electricity, a safe lock, or a proper toilet. I was forced to manually fill the toilet tank, exacerbating my discomfort.The hotels response regarding CCTV coverage is absurd.

How could CCTV possibly protect me if someone with malicious intent were to break in or harm me? This justification is illogical and does not address the genuine safety concerns I raised.I consulted with my legal team and am prepared to take this matter to court. The hotels negligence and false accusations have caused me significant distress and harm to my reputation. I have substantial evidence, including videos and photos, to support my claims.As an Israeli citizen on a governmental position, and in this time of war and rising anti-Semitism, safety, and the safety of any guest must come above all.

The promised morning service repair on June 12 was delayed until after 3 PM, a breach of their own timeframe commitment.

They did everything wrong by the book, and the room was not in a place of accommodation; this is literally stealing.

Given the urgency of this matter, I request immediate intervention from Booking.com.

I demand a full reimbursement for my stay and compensation for the severe inconvenience and distress I have suffered. Please have a manager to review this case ASAP.

Please contact me directly at +1 (30*) ***-****.

Thank you for your prompt attention to this matter.

Barak Levy

View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: Don't use booking.com or this hotel! They are BAD!!!!

3 comments
Guest

You have got to be kidding me! You booked a disgusting awful motel/hostel in disrepair for $40 in Denver and are expecting Booking to refund you for some reason!?

I visit downtown Denver regularly and often pay $200-$500 per night for normal accommodations depending on the season. What were you expecting? By the way there is no hotel in downtown Denver called "Good Hotels"; at least not a reputable one. The name alone would be such a red flag.

Oh and did you seriously say you're consulting with your legal team!? For a FOURTY DOLLAR loss?

Yeah, okay. Good luck with your refund.

Guest

Hi, Did you get any help for this? I am experiencing the same thing with this company!!

Guest
reply icon Replying to comment of Guest-2555136

Unfortunately not! I am not going to let it go that’s for sure. I am consulting with my legal team as we speak.

View more comments (2)
Reem A Gnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fake property which was booked through booking.com

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I have booked a private sea view villa in Einbay compound located in Ain Sokhna, Egypt, and it was non-refundable. I tried to contact the property several times; always, the mobile was closed.

Of course, I went directly the day before the check-in date to confirm with booking.com, as they should be the trusted place where I booked through. They told me that they were unable to reach the property; however, I should normally go to the location, and if they faced any issue with me, they would solve it immediately and not to worry. We went to the compound, and there were no booking instructions and no villa at all with the booked description. They told me that it's a scam (fake).

I contacted the booking call center team ten times! Every time, they told me to wait 30 minutes to try contacting the property, and there was no reply! Also, their promise changed and told me to wait until check-in time so they could immediately solve my issue. After the check-in, they told me they could only rebook with a maximum overprice of $28!

However, at the beginning, they told me through their recorded calls—and I have mine as well—that they would book a villa with the same description and location for me immediately to solve my issue! After the twelfth complaint and staying outside the compound gate for 7 hours, I told them to escalate the matter and that I would raise all the recorded calls through social media. They told me to book any place and they would pay back the difference to me capped at $350, but I needed to provide them with a receipt. I replied that it would be from a broker, not a hotel or online website, as there was no immediate availability, and they confirmed with me that they would accept it but it had to be with the same check-in and check-out dates!

Now, surprisingly, they changed their promise and refused to refund me the paid money as it's an invalid receipt!

Really, it's the worst booking experience I have ever had. Don't book ever from booking.com!

View full review
Loss:
$176
Cons:
  • Whole experience

Preferred solution: Full refund

User's recommendation: Don’t book through booking.com

Ashley C Krh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thieves with 0/10 customer service rating

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Booking - Thieves with 0/10 customer service rating

I am writing to formally express my extreme dissatisfaction with the customer service I have received from Booking.com. As a host, my experience with your platform has been incredibly frustrating, unprofessional, and ultimately damaging to my business.

I recently had a guest stay at my property without any issues or concerns, yet despite this, Booking.com has failed to pay me for the reservation. This delay in payment has caused me significant financial harm. To make matters worse, the communication and documentation related to the booking were inexplicably erased from the platform. This deceptive practice only raises concerns about the transparency and integrity of your operations.

Adding to my frustration, when I contact your customer service team, I am repeatedly told that I will receive a call back for security measures. However, these promised callbacks never come, which seems to be nothing more than an attempt to get me off the phone without resolving the issue. When I do manage to speak to someone, the representatives barely speak English, making it difficult to understand them, and they seem to be unable to provide any meaningful assistance. I am instead bombarded with generic, copy-pasted responses that do nothing to address my concerns.

The worst part is that the customer service team continues to send the same message over and over, claiming that my issue is being forwarded to the specialized team, but I have yet to hear back from them or see any progress on my case. This has gone on for far too long, and the lack of follow-through is completely unacceptable. I am deeply disappointed with the lack of transparency, support, and integrity displayed by Booking.com. It has become clear to me that this platform is not equipped to handle the needs of hosts like myself, and I would strongly advise others to consider alternative services such as VRBO and Airbnb, where the level of service and professionalism is far superior.

I refuse to accept this any longer.

It has been over 30 days since I informed you that your platform has failed to provide any kind of solution, support, or payment pertaining to this issue. I have received nothing but lies and deception from everyone at Booking.com.

View full review
Loss:
$2500
Cons:
  • No transparency
  • Thieves
  • Customer service nonexistent

Preferred solution: Payment from them for the guests stay. Guest paid booking.com

User's recommendation: Avoid at all costs. Not worth it. Unreliable. Thieves. Awful Customer Service

Alesandro Hpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madrid, Madrid

Horor apartment

The appartment i booked is not what I paid. In apartment are the kids with special needs and health problems.

full of mole. The moms and kinds spend two hours here and the got problems, halty Kids are in their jackets. They are freezing. Need move from her as soon as it possible.

Water from boiler dropi in to the bucket. It is not safe because mole, electric installation, freezing, health issue

View full review
Vicki W Brs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Illegally withholding my refund

Booking - Illegally withholding my refund
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Booking - Illegally withholding my refund - Image 5

I made a reservation for a home on Martha's Vineyard in July of 2024 for a stay in July of 2025 (7/5/25 to 7/12/25). I paid in full in excess of $4,300. On April 10, Booking.com reached out via email that the reservation was canceled by the homeowner due to legal reasons. I immediately contacted them to find another property to accommodate our family on these dates as we had already paid over $1,000 for ferry passage for vehicles. They had no other properties on Martha's Vineyard suitable. I requested my money returned to me, and they confirmed that my money would be returned. That has not happened!

I have called Booking.com daily in pursuit of my money. First, they entered it into my wallet to be spent on a future trip, which was not acceptable as I need my money back to book a new trip. After more than 8 persistent calls and going over the issue repeatedly, they finally removed the money from my wallet. On April 18, after more calling, Booking.com requested my bank details for a transfer, which I swiftly gave to them (twice). Upon following up on April 22, I was told the amount exceeded what they are able to refund and the finance team, which I have heard so much about, needs to okay the transfer? The same finance team who requested my bank information for the known amount. This is mind-boggling. On April 22, the CSR I spoke with confirmed receipt of my bank details and assured me, as each CSR before them, that this would be resolved within 24 hours. We are now on day 14 with no resolve.

I have begged for the phone number to the finance team and for supervisor contact info, and all requests have been denied.

I did not cancel this reservation; the host did. I paid in good faith and have been a loyal customer for years, and this is how they treat a good loyal paying customer? This trip was to celebrate my son, who is being deployed to Kuwait on July 17th with the US Army. This was supposed to be a wonderful time, but instead, it has turned out disastrous because I cannot pay for another property to accommodate my family without the money they are withholding.

I am begging for your assistance.

View full review
Loss:
$4344
Pros:
  • Ease of booking
Cons:
  • No supervisor to speak with
  • Illegally withhold refund
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don’t use booking.com

2 comments
Guest

No it is not. They keep promising to process the refund followed by an email stating their finance team is on it, followed by another email that states they are having difficulty processing the refund.

I placed a chargeback on 4/25 after all the runaround and they emailed asking that I remove it with a promise in writing to refund promptly after I remove the dispute. Reluctantly I did and they still did not refund. Instead I receive an email stating it may take up to 50 days to get my money back. I spoke with a csr yesterday 5/5 and explained that I would be placing the dispute back if I do not receive my funds by this Friday 5/9.

They are an extremely dishonest company, their car read from scripts depending on my requests and are of no help as they are robot like in their demeanor. I called the Netherlands (their headquarters) and got more of the same.

Landra Wox

is it resolved now?

View more comments (1)
Resolved
Jerry K Jhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancelled flight

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Booking - Cancelled flight
Booking - Cancelled flight - Image 2
Updated by user Apr 25, 2025

Company fixed the issue and I have been provided with apology. They gave me the taxes back from flight equal to 40% I was expbetter but they are untrustworthy

Updated by user Apr 09, 2025

Horrible misleading information people working don’t know what they doing I used them for sky express and was unable to fly due to my international flight to Athens cancelled and they refused to help me or full refund

Original review Apr 08, 2025

I contacted them from a cancelled flight within a few days, and they gave me the runaround. This is horrible.

View full review
Loss:
$81

Preferred solution: Full refund

Lwanda M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely disappointed

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Updated by user Feb 04, 2025

None payment

Original review Feb 04, 2025
I am extremely disappointed with our (incl. Thozama Mxenge) experience at this accommodation.

The listing was misleading, as it failed to disclose that the property is a student accommodation. On the way to the unit, the building itself was in terrible conditiondirty white walls, loud students, and balconies cluttered with hanging clothing and even mattresses.
Upon arrival at the unit, I was appalled by its state. It was poorly maintained, with dirty and worn-out couches, cracked tiles, and stained, yellowing bedding. The plumbing was in terrible condition, with loose taps, while the surfaces were sticky and appeared never to have been deep cleaned.

The showers had visible dirt and grime in the corners and between the tiles.
Due to these unacceptable conditions, we decided not to check in. The platform initially promised to refund our booking fee of R10 413.68, yet despite their assurances, we have not received our money back. Repeated attempts to contact them and their service provider have led nowhere, with no resolution or reimbursement.
Their failure to honor their promise, along with their lack of proper vetting of this property, has prompted me to consider filing a complaint under the Consumer Protection Act of South Africa. I hold them accountable for allowing this property to operate on their platform and for facilitating the loss of our money.
The lack of transparency, poor service, and refusal to issue a refund have left a lasting negative impression.

I strongly advise against booking this accommodation or using this booking.com.
The company needs to follow up on negative reviews and vett properties offered.
Tip for consumers:
No
Products used:
None... the partial refund is 3.3 %
View full review
Loss:
$577
Cons:
  • Dirty and unclean
  • Poor maintainence
  • Misleading photos

Preferred solution: Full refund

Wavie Whp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Weatherford, Texas

Hotel canceled

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Contains 1 confidential file for company representatives

Couldn't get a hold of anyone about canceling my room and when I put number in it wouldn't let it go through to let me talk to anyone

View full review
Loss:
$612
Pros:
  • Price
Cons:
  • Nobody to get ahold of
  • Do not protect their customers
  • Canceled room

Preferred solution: Full refund

Sharon W Bmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

I got an agent to inquire about rooms at La Quinta in Tucson, AZ. At the time, I was told he needed my card to hold the rooms, but each individual would pay at checkout.

I also contacted someone from Booking.com named Emily last week, informing her that two couples had the flurry and couldn't make it. I have copies of some of the correspondence. Basically, she said she didn't have anything for me, so I contacted the hotel.

Then, at checkout, they were told the rooms were paid for and they would not give them a receipt. I need to know what each room was and be sure the charge is for five rooms, not seven.

View full review

Preferred solution: Clarification of billing and that it's for 5 rooms. I need to collect from those that went

Anonymous
map-marker Columbus, Ohio

Refund

Booking - Refund

After arriving at the hotel that was booked by Booking, I was dissatisfied with the condition of the rooms and immediately decided to talk to the hotel manager and Booking customer service. As a result, they also admitted that the rooms they had given us did not match their photos, so they accepted our request on the condition of staying for one night.

While they got all the money from my account. I have not been able to receive my money until today after several chats with the hotel and many letters to Booking customer service. Yesterday, after talking to customer service again, I was told that they would refund my money within 5-10 business days. I hope they will do this and reassure me.

I do not feel good about the current problem because I am very skeptical about this company. The company can refund my money as soon as possible, considering the documents I sent them several times.

View full review

User's recommendation: Don't let your customer lose her-his trust you.

Mahlet Fekremariam F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So disappointed!

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I live in Italy and traveled with Aer Lingus from Venice Marco Polo Airport to Washington DC through Dublin last week. After 12 days of stay in Washington, I traveled 1.5 hours by car to get to the airport to travel back to Italy last night with the 5:00 PM flight using the same route of 2 hours layover in Dublin.

When I arrived at the check-in desk, the officer told me that I needed to have a tourist visa for Dublin. Mind you, no information was written on the website when I purchased the ticket, nor did I have any issue when I came. I tried to contact the airline company with no luck. After 5 hours of waiting in line and trying to call them back, they finally responded and told me that I should contact booking.com as I had bought the ticket using that.

I stayed there and tried to contact booking.com with no luck. As I was stressed and too tired, I took my rest and called back in the morning. When you call to stay in contact with the officers, you need to insert the reservation code and PIN, which I did. After 12 minutes of waiting in line, a woman responded and then started assisting me by taking every piece of information needed.

After 40 minutes of staying on the call with her (twice she asked me that she had to speak with her colleagues about changing my flight and put me on hold; on the second hold, she came back and said that she couldn't hear me... she kept saying, 'I can't hear you, hello,' sad but she hung up! I am writing this after 1 hour, but I didn't receive a callback or email. As she took all my information, she definitely has my information.

The most disappointing part is when I called back, I couldn't reach anyone as the call required me to put in a reservation number and PIN, but when I inserted it as I did on my previous call, it wouldn't let me in the call with them anymore. This is one of the worst!

View full review
Loss:
$524

Preferred solution: Full refund

User's recommendation: I don't recommend a ticket purchase through booking.com

1 comment
Guest

You went cheap with a third party site to save money. How’d that work out?

Besides, it is YOUR responsibility to ensure you obtain or have what you need. In the US we can look online at US State Dept. Travel . state.

gov. I’m sure you have similar.

David P Eai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

They have a bug in their app but I believe they know of the bug and they try to cheat customers

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Booking - They have a bug in their app but I believe they know of the bug and they try to...
Updated by user Dec 04, 2024

Was a woman operator and she sounded cheery in a fake way but you couldn't be sure and she went through several interruptions in our conversation where she would say hello can you hear me can you hear me now I think I've lost you are you still there... Halfway through the first time I thought it might be funny and she regains communications like Dallas did with Apollo 13 when it crawled or orbited from the dark side of the Moon it was different drama adventures with this woman then she said would you please hold on this line and I'm going to call the property and I know for a fact that she did call the property and she did get back to the line and she said this part was very easy and I appreciate you and you being patient I am going to hang up this conversation as the property owner needs to get a email check a box allowing you to get refunded and then send it back to us and I will reserve the room for today the day you wanted instead of Christmas Eve the 24th and we do believe you that there's a bug in the app and I'm not sure how to go forward other than deleting the app and reinstalling and I almost did that except I thought I might lose my confirmation number but now my confirmation numbers not there the reservations still there Hilton says they never got an email they never called me back like they said they would and they are all liars I dealt with a go to travel two years ago and I caught them in two different lies as I had generated a lot of emails and,

Original review Dec 02, 2024
I was certain I had booked a room for the second and third of December, but when I got to the property, the app showed December 23rd through 24th. The property did not have a confirmation number, and they couldn't see it on their computer.

Even though the reservation was made hours prior, it hadn't fully propagated in the app. It took quite a few hours for me to get the confirmation number because the 1-800 number wouldn't allow me to proceed without it. After a couple of hours, I noticed propagation of the number in my app, which I used to finally get a hold of booking.com representatives. They assured me that there would be an email sent to the property, and this would be corrected within the next half hour.

However, 90 minutes later, there was still no email. I approached the front desk three times, growing increasingly uncomfortable with the situation. I looked inside the app once again and found that the information had disappeared. New emails with the ticket number for the 23rd and 24th had popped up.

I went back to the app and it instructed me to modify the details of the day and then proceed with a new reservation, but the 23rd and 24th of December appeared again in the exact date filter box. After realizing the dates were wrong, I tested the app by replicating the steps I had taken the day earlier. When I clicked the button that indicated 'room for next day,' the dates were yet again shifted forward to December 23rd and 24th. I repeated this process three times and determined there may be a bug.

It seems that booking.com, Priceline, and other travel companies, despite their decline and questionable business practices, have a stranglehold on the hotel industry that dates back 30 years. It's as if they're an insidious entity within your favorite hotel franchise, incapable of separation despite appearing as run-down as a favela in Brazil.
View full review

User's recommendation: Remember that Priceline a go to travel booking.com and several other online booking companies are all the same company underneath a parent umbrella that is a blood sucker and boycott these

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Yukari Swq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Sacramento, California

Refund

Booking - Refund

I canceled my stay 6 days ago and have not received my refund please refund full amount to my account online my name is Ashley Rind phone number is 916904**** email is ashleyvictoria725@***.com. I need to have the money refunded as soon as possible, and I really appreciate all your help in this cas

View full review
Amiri Qnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Huron, Michigan

Payment was taken from me but email says room is canceled

Booking - Payment was taken from me but email says room is canceled
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Booking - Payment was taken from me but email says room is canceled - Image 3

I want my rooms booked because they are paid for I have a cruise ship to be on i shouldnt have to worry about this and I should also be able to call and speak to a live person with an explanation as to why my room was canceled twice but paid for Im very disappointed

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User's recommendation: Just don’t

olivia e Uct

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It works til it doesnt

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Booking - It works til it doesnt

i tried multiple times to book 2 tickets, 1transaction. i went through weeks of trying to find the right tickets and everything, just for the website to not work.

i went through the whole process of buying them then it wouldnt take my card. okay, tried another one, and another one, different computers, iphone website and app, and an ipad. every single time it says (cannot process at this time try another card or try later) i tried to call someone, it goes to an automated phone that you can only get through if you have a confirmation number. i dont have that as i couldnt even book it.

no phone numbers work and the email people, when i finally got an email back after trying so many times, completely stopped writing me back. they said, call this number or try the help link on the website. none of those work as i dont have a confirmation number! i tried to book the flights on the airline website directly but they are not on those websites!?

confused.. but okay.

i will try one time tomorrow but i bet by then the prices will be jacked up. way to *** go.

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Pros:
  • It works when it wants to
Cons:
  • When it doesnt work there is nobody to help out

Preferred solution: my tickets booked

User's recommendation: idk it worked before just don’t try to contact anybody i guess

About

Related Companies

Booking Italy, Booking Netherlands, Booking Poland

Summary

Run by Chief Executive Officer, Darren Huston, Booking is an online reservation system allowing travelers to book holidays, flight tickets, hotels and inns around the globe. The company is headquartered in Amsterdam, the Netherlands, and employs more than 10 000 in its regional branches across the globe. Along with KAYAK, priceline.com, rentalcars.com, agoda.com, and Open Table, booking.com is a part of The Priceline Group. Booking.com has signed a partnership agreement with a Chinese online travel firm CTRIP.com International Ltd in 2012 followed by a deal with Ural Airlines (Russian Federation) forming a union with booking com travel website in 2014.

Booking reviews and complaints

Booking is ranked 129 out of 2928 in Travel category

Area Served

USA, Worldwide, UK, Asia, Europe, Other

Payment Methods

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