Booking
Booking Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking has 1.7 star rating based on 3674 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Booking to a friend or colleague.
- Rating Distribution
Pros: Hard to get customer service, No pros, Easy to book.
Cons: Terrible customer service, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking has 1.7 star rating based on 3674 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Booking to a friend or colleague.
- Rating Distribution
Pros: Hard to get customer service, No pros, Easy to book.
Cons: Terrible customer service, Customer service, No customer service.39% of users think that Booking should improve its Customer Service.
53% of users say that they won't use Booking in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not recommend best western lubbock west", "Make reservations DIRECTLY with ANY hotel or resort you choose. Definitely NOT Booking.com", "another scam", "Beware when booking", "I would not book with booking.com again".
Most users ask Booking for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse invoice received
My Booking.com account number is 1125****, created recently.
It was shocking to receive a commission invoice for Indian Rs. 35,00+, invoice number is:160229****.
No one have ever come from Booking.com to stay in my homestay. Nobody. They might have gone to another place with the similar name.
The billing is wrong.
I cannot pay your commission charges as I have not received a single coin of money from those listed by you. I have also not confirmed their booking.
Can you please launch serious internal investigation where did they pay where did they stay in Darjeeling?
- No good
Preferred solution: Get your invoice back, I won't pay. No guests or bookers have every come and stayed or ever booked in my homestay. They may have booked elsewhere with the similar name but you wrongly billed me.
User's recommendation: Please check proper name of property where you are booking, there are many properties of the same name and Booking.com is sending wrong invoice to wrong properties.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey couldn't check me into the hotel
I checked in to a Red Roof Inn and something about the "virtual card" had issues, and they could not pay the hotel the fee I paid them. Cancellation fee is the same as my room fee, so if I cancelled I would have gotten charged TWICE as much as I paid for the hotel.
Sat in the lobby with both me and the hotel manager on the phone with their service reps, who were VERY rude, and after 2 and a half hours they still couldn't do it, so I just paid with my debit card in the lobby and the manager demanded that they refund me with no penalties because their service is absolute garbage. The rep said it will be done. I think that's BS but we will see.
Red Roof Inn in Kanawha City WV went above and beyond, even upgrading the room free of charge. Highly recommend this hotel, highly urge everyone to stay tf away from booking.com
- High prices
- Paying them but they do not follow through with service
- No refunds under any circumstances
Preferred solution: Full refund
User's recommendation: Do NOT give booking.com your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one care! They are just avoiding helping!
Subject: Urgent Legal Complaint: Demand for Full Reimbursement Due to Unacceptable Conditions and Negligence
Dear Booking.com Support,
I am writing to express my profound disappointment and frustration regarding my recent stay at Good Hotels Downtown Denver, booked through your platform (Confirmation: 469959****, PIN: 2405). Despite numerous attempts to resolve the issues directly with the hotel, I have been met with negligence, unprofessional behavior, and outright refusal to take responsibility for the unacceptable conditions of my stay.
I now seek your intervention to ensure I receive a full reimbursement and proper acknowledgment of the distress I have endured.
Here is a detailed account of the events:
June 11, 2024Check-in: I arrived at the hotel with heavy international luggage, weighing approximately 60 kg, which I had to carry up three floors despite requesting a room change due to my back pains.AC Malfunction: Upon entering Room 301 around 4-5 PM, I immediately noticed the malfunctioning AC, which was expelling heat into the room, making it unbearably hot.Keypad Issue: The door lock keypad was unresponsive (due to a low battery), a detail I reported upon check-in.Safety Concerns: The poor functionality of the lock made me fear for my safety and the security of my expansive belongings. Despite the hotels assurance of CCTV coverage, I felt unsafe leaving the room. How CCTV will help if they will be gone or I will get harmed? this is ridiculous.Electricity Issues: At around 10:40 PM, while using the coffee machine, an electrical issue caused the kitchen area to lose power, affecting the fridge, microwave, and TV.
This left me without basic amenities. I have been sent to the second floor 3 times to try to fix it myself which put me in danger because I am not an electrician and this is definitely not my responsibility during my visit at the hotel and it.
June 12, 2024Morning: The AC and keypad issues persisted, and I reported them immediately to the hotel staff.Electricity Problems: The electricity issues continued, affecting the fridge, microwave, and TV. I had to dispose of $40 worth of food due to the non-functioning fridge.Toilet Malfunction: The toilet tank was not refilling properly, requiring manual refilling each time I used the restroom. Their responses were irrelevant, like when I mentioned the toilet tank malfunction, they responded about not throwing tissue into the toilet.
Its just ignorance, but its evident theyre trying to avoid responsibility.Safety Issue: The locks poor functionality forced me to remain in the room, as I felt unsafe leaving my belongings unattended.Late Service: Despite promises of prompt repair in the morning, no one arrived until after 3 PM. Even then, the issues were not fully resolved until 8 PM, leaving me trapped in a boiling hot room for over 24 hours. After that was the first time I could leave the room, leaving me with 2 hours to see the city and all my meetings have been canceled as a result, which hurt my stay and job opportunity. Upon returning, I discovered the keypad lock indicating a low battery, confirming my initial report of its unresponsiveness.
This problem persisted despite my earlier notification.
June 13, 2024Morning: The AC and electricity issues along with the toilet malfunction finally fixed, but I needed to leave. Although I asked the manager to call me, no one did.Departure: I left the room at 10:50 AM, documenting its condition with a video. I paid for services I did not get, and for that, I wont stay silent.
Additional Notes:Throughout my stay, I did not have access to basic needs such as a functioning AC, electricity, a safe lock, or a proper toilet. I was forced to manually fill the toilet tank, exacerbating my discomfort.The hotels response regarding CCTV coverage is absurd.
How could CCTV possibly protect me if someone with malicious intent were to break in or harm me? This justification is illogical and does not address the genuine safety concerns I raised.I consulted with my legal team and am prepared to take this matter to court. The hotels negligence and false accusations have caused me significant distress and harm to my reputation. I have substantial evidence, including videos and photos, to support my claims.As an Israeli citizen on a governmental position, and in this time of war and rising anti-Semitism, safety, and the safety of any guest must come above all.
The promised morning service repair on June 12 was delayed until after 3 PM, a breach of their own timeframe commitment.
They did everything wrong by the book, and the room was not in a place of accommodation; this is literally stealing.
Given the urgency of this matter, I request immediate intervention from Booking.com.
I demand a full reimbursement for my stay and compensation for the severe inconvenience and distress I have suffered. Please have a manager to review this case ASAP.
Please contact me directly at +1 (30*) ***-****.
Thank you for your prompt attention to this matter.
Barak Levy
Preferred solution: Full refund
User's recommendation: Don't use booking.com or this hotel! They are BAD!!!!
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Verified Reviewer | Weatherford, TexasHotel canceled
Couldn't get a hold of anyone about canceling my room and when I put number in it wouldn't let it go through to let me talk to anyone
- Price
- Do not protect their customers
- Canceled room
- People can break into your account
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Never received my Refund, as email stated
Company fixed the issue and I have been provided with apology. 3 phone calls to the company, a *** complaint and finally a fall talk with the company.
Immediately, I called Booking.com. The representative said they would find another hotel. The rep tried but said no other location was available. I asked for another representative, more knowledgeable, but the one that was put on the phone said I must pay more money to book another place.
So, I asked for corporate, and the next representative refused to give me the corporate number. So, I called a third time. The representative said Booking.com would issue a refund in 7-12 days. I received an email telling me I'd be refunded in 7-12 days.
I still have not been refunded. It all occurred on 10/7/2024. Today is 10/25/2024.
I deserve to be refunded. I have email proof of a promised refund.
- Used it in 2023 with no issue
- Breakdown in communication in 2024
Preferred solution: Full refund
User's recommendation: Do not bate and switch
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very poor customer service - impossible to get a refund
Company fixed the issue and I have been provided with apology. Booking.com ignored all communications sent to their customer service email Negative reviews of the property placed on TripAdvisor and other sites resulted in the property owner contacting my daughter and offering to instruct booking.com to pay a full refund if my daughter removed her negative reviews. So she has agreed to modify the reviews once she receives the refund - which is now being processed by booking.com
My daughter and her friend found the accommodation was infested with bed bugs and had to leave and find a hotel very late at night - which wasn't easy for two young women alone in an unfamiliar city.
They could not stay in the accommodation for obvious health risks.
Both the owner and booking.com were informed immediately and time and date stamped photos of the bugs taken on her phone were sent.
Both the owner and booking.com representatives promised a full refund within 24 hours - this has never happened - booking.com have said as the owner disputes that bed bugs were in the property and my daughter and her friend left the property voluntarily, booking.com won't refund the booking fees !
Throughout booking.com have been evasive, regardless of the time or day that my daughter phoned there was never a supervisor available to speak to her !
Booking.com sent her 35 Euros as a gesture of good will but refuse to refund the full cost of the booking
Her only option now is to try and make a claim in the UK Small Claims court against booking.com.
She has written several emails to booking.com customer service and is yet to receive a reply!
- Policy of avoidance when it comes to refunds
- Customer service does not follow through with what they promised
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeeply disappointed
Grove 06 10 minutes from the beach
I had a deeply disappointing experience at this property. Upon arrival in Unit 9, exhausted, we took a nap after texting the propertys customer service about the situation.
When we woke up, we found that our daughter had a bug bite on her finger. Initially, we didnt think much of it, but the next day, her finger became swollen and red, spreading up her hand. We had to take her to the doctor, who prescribed antibiotics, and we spent 5 hours at the hospital over two visits. We also had to return to the unit multiple times to administer her medication, as it required refrigeration.
The unit itself was in terrible condition: uncleaned floors, stained towels, and dirty bedsheets with hair on them.
My socks turned black after just a few minutes of walking inside. The host sent a lady to clean the unit while I was present and needed to rest.
After repeated requests for a refund, the host offered a new unit (Unit 6) the following day. However, the air conditioning in that unit was faulty, and I had to wait until 7:00 PM to access it. When I finally did, the floor was dirty, the shower lacked curtains, and the door lock malfunctioned.
On our last day, the lock battery died, leaving us stranded for 45 minutes after swimming, waiting for a replacement.
To make matters worse, the host promised a partial refund only if I wrote a positive review, which I did to recover some money.
Attempts to get a refund through Booking.com were in vain, as they directed me to resolve the issue with the property, which was impossible.
The experience was not only inconvenient but also unsafe, especially for our daughter. I strongly advise against staying at this property.
- You can easily find a place
- Just mediator and can not give the refund in case of dissatisfaction
Preferred solution: Full refund
User's recommendation: Health risk- not worth the money
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Verified Reviewer | Singapore, SingaporeBooking.com is not actively working on my refund
Booking number 479189**** for 1 night stay with Petit Jeju Victor Hotel.
Refused to waive my booking fees waiver. Due to high alert risks that not publish in the booking and continuing to allow guests like us to book hotel.
When taxi driver told us that this hotel is high risk of tsunamis.
Better not to stay in this hotel. This hotel is irresponsibility and wanted hotel guests to die together w them.
User's recommendation: Don't stay in this hotel and booking.com is irresponsible for his operator
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Verified Reviewer | Rowlett, TexasHaving issues with my reservation
I have an issue with a reservation I paid for 2 rooms with a breakfast and add lunch and dinner included one room was $888 and other one for $1400
It did pay lunch $30and dinner $40
The hotel only did valid the breakfast
I did call, and the person did not resolve my issue because in her end only see the breakfast
Report number and person was
5230****moni Pereira ext 210
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Verified Reviewer | Rowlett, TexasProblem with my recervation
I paid $888 for a room For 5 nights with a breakfast lunch and dinner included and a room for 3 person $1400 same. Hotel told me I only have breakfast included
User's recommendation: It doesn’t include my lunch or dinner
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Verified ReviewerNo informacion after cancellation booking
No answering
The replacement option that was suggested by Booking.com does not meet my expectations or requirements, making this entire situation even more difficult.
Additionally, I have lost considerable time, effort, and money in the process of searching for a new property and going back and forth with your customer service team. To make matters worse, I have not yet received the discount code that I originally applied when making the first reservation, despite multiple attempts to resolve this issue.
Given the inconvenience and disruption this has caused, I strongly believe that I am entitled to compensation for the time and money wasted, as well as the stress caused by this situation. I kindly request that Booking.com provide appropriate compensation and take immediate action to resolve the issues with my booking and the missing discount code.
I trust you will handle this matter promptly and provide a fair resolution to this issue. I look forward to hearing from you soon with a solution that reflects the seriousness of this situation.
Booking ref number which was cancelled : 457365****.
We've booked another place 478131****.
I've chated with customer cervices, they prommised me a refound, but I still did not have it. At that moment they delete all chats with customer service, but I keep them on my email.
I Look forward to hearing from You.
- Gave back money from the cancellation
- There is no easy way to contact anyone
Preferred solution: Apology
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have been trying to contact them regarding my purchase using my Affirm account for a hotel that I never received. I also never received a confirmation number or PIN.
However, the only way to speak to anyone is with those two things. It's been a nightmare, and now I have a charge on my Affirm account for something I never received.
This is absolutely ridiculous. I received an email from them saying I would receive a refund in 7-12 business days and have yet to receive it.
- Usually have never had problems with them
- Cant call or email unless u have conformation number makes it hard when you dont recieve it
Preferred solution: Full refund
User's recommendation: Don't recommend it's too much of a headache
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo power at hotel it was closed but took my 391 dollars
I Rn working shelter for hurricane survivors-booked room for shower and sleep up for 38 hours -hotel was closed -booking. com took my money .
- I dont see any pros at this time
- Dont verify the rooms or the hotel exists
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barbourville, KentuckyRefund
I tried to reserve a hotel and used my affirm and they got the money from affirm and I never recieved a confirmation email of the hotel. It's been 2 months of trying to get ahold of anyone.
Now I owe affirm for something I did not recieve. It's absolutely ridiculous. All I want is the money for the hotel I never recieved.
How are you supposed to contact them when you never recieved the conformation number or pin or even an email confirming!! They did send me and email stating they would refund me but I recieved nothing.
User's recommendation: Do not recommend you can't contact anyone
Travel Expert Talks
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Verified Reviewer | Mars Hill, North CarolinaBed bugs
Do Checked bed and there was bed bugs in the bed my wife got bit went to front office and told them wouldnt give us refund said had to call booking to get refund
User's recommendation: Do not stay here nasty place and have bed bugs
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHavent received my refund yet
I done contact booking several times and they assure me that I will receive my refund but I have yet received my refund and its been 2 weeks I also went to the hotel and let them talk to the booking agent and I also submit proof of my account yet I have received my funds smh
- Idk smh
- Idk smh
Preferred solution: Full refund
User's recommendation: Do not reserve a hotel from booking
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
On my birthday, June 29, 2024, I checked out early at approximately 12:00 PM due to my room being inhabitable. Upon checking in the night before, I didn’t check the room and went directly to sleep after a long drive, so I didn’t notice that my room was deplorable until the following morning.My room was horrendously unclean, infested with roaches, the toilet wouldn’t flush properly, There was no privacy curtain and other guests could see directly into my room, which compromised my safety, so I immediately took pictures and videos of my room and again, checked out at noon.
I then requested a refund and an agent for said hotel informed me that he could not transact a refund because his manager wasn’t available, and he insisted that I come back within 2 to 3 hours.
I arrived back at the location at approximately 3:00 PM only to have another agent for said hotel to inform me that the manager was not in and that she could not give me a refund to which I attempted to contact booking.com while I sat in the lobby of the hotel, which was a blatant lie.Shortly afterwards, I was harassed by Gopi Patel, manager because she called police officers, though she admitted to me and the officer that I hadn’t done anything wrong, to have me criminally trespassed as if I committed a crime. My consumer rights were violated, I was discriminated against as an African-American, and I was harassed as a result of my request for a refund to which I shall take legal action.Denard McClairne,Complainant
- User friendly
Preferred solution: Full refund
User's recommendation: Don’t recommend
About
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Run by Chief Executive Officer, Darren Huston, Booking is an online reservation system allowing travelers to book holidays, flight tickets, hotels and inns around the globe. The company is headquartered in Amsterdam, the Netherlands, and employs more than 10 000 in its regional branches across the globe. Along with KAYAK, priceline.com, rentalcars.com, agoda.com, and Open Table, booking.com is a part of The Priceline Group. Booking.com has signed a partnership agreement with a Chinese online travel firm CTRIP.com International Ltd in 2012 followed by a deal with Ural Airlines (Russian Federation) forming a union with booking com travel website in 2014.
Booking is ranked 113 out of 2216 in Travel category
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I am another one that reserved a room & "18" minutes .....I said "18" freaking minutes later I cancelled it & go figure.....kept my $70....refused to refund.....HOW PATHETIC...CON GAME....SCAMMERS...