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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Horrible stay/Horrible customer service

Booking - Horrible stay/Horrible customer service
Booking - Horrible stay/Horrible customer service
Booking - Horrible stay/Horrible customer service
Booking - Horrible stay/Horrible customer service
Booking - Horrible stay/Horrible customer service
Booking - Horrible stay/Horrible customer service
I stayed at the La Quinta hotel for 2 nights. My room was dirty, so I complained my entire stay. No manager reached out until check out. I finally did speak to the manager Donna she said she wasn't going to do anything about it. I contacted Booking.com because I booked my room through you all. I have been told I will be refunded and I haven't.

User's recommendation: Don’t book 3rd party.

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ID
#1851510 Review #1851510 is a subjective opinion of poster.
Product
La Quinta Inn Room
Pros
  • Ease of seeing many hotel prices at one time
  • Ease of finding accomodations
Cons
  • Terrible customer service
  • Dishonest descriptions
  • Management
Loss
$230
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Full Refund

Please get in contact with me as soon as possible. This is I regard of a full refund of my car rental. The company was trying to over charge for insurance.
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ID
#2630950 Review #2630950 is a subjective opinion of poster.
Loss
$504
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Car rental error

I had paid for my car rental and when I arrived at the destination the car rental was trying to over charge me for the rental. The vehicle was never rented and I would like to know how to get back my payment. Please call me at 347-576-**** Juan Cruz

User's recommendation: Ace rental like to over charge.

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ID
#2630923 Review #2630923 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$504
Preferred solution
Full refund

Want to cancel booking

I couldnt get to my future bookings to cancel .i had the confirmation number but each time i put it in it said pls put in conf numberi.i wish the site would just make it easy to veiw your bookings
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ID
#2629169 Review #2629169 is a subjective opinion of poster.
Location
Chicago, Illinois

Issue NOT Resolved! NEED MY REFUND!

I had been charged twice one by the hotel then by booking. Com... One I arrived I found out my reservations had been taken do the lady did it for me... The next day BOOKING DOT COM CHARGE ME AFTER THE FACT

User's recommendation: Nope.

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ID
#2628766 Review #2628766 is a subjective opinion of poster.

They refuse to honor the $50 reward I earned.

For whatever reason they had an e-mail address for me that I never heard of and when I tried to correct it, they would not let me put in my real address. I get an e-mail from them everyday telling me I need to verify my e-mail address, but I cant. After numerous attempts I finally found a telephone number for booking.com, but when I called I got bounced around and then told they couldnt change my e-mail address

User's recommendation: Don’t use booking.com. They are not an honorable company.

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ID
#2628723 Review #2628723 is a subjective opinion of poster.
Location
Burke, Virginia
We was assigned to room #213 as we opened the door and approached the room myself, Tosha, her daughter age 11, my daughter age 10 entered the room immediately closing the door behind us do to the unsafe area. Instantly noticed there a large amounts of filthy yellow...
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ID
#2628569 Review #2628569 is a subjective opinion of poster.
Location
Denison, Texas

My room was next to the exit door i was not able to rest

Room by the exit door and dog food on the floor i called 3times to the front desk and then i called the police. No even good morning and not we are sorry

User's recommendation: Dont stay in room 145.

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ID
#2628141 Review #2628141 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Have not received my refund

I better get my money back or Im suing!Would be nice if the motel manager spoke good English!Phone conversation is bad

User's recommendation: Don’t stay there.

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ID
#2627826 Review #2627826 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

Trying to book reservation

Automated voice control wouldn't allow me to speak with a representative without a reservation number. I couldn't even explain that I was trying to make a reservation.
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ID
#2627770 Review #2627770 is a subjective opinion of poster.
New Reviewer

Pay for reservations

I lost my confirmation email to pay for my room sorry can I get email or a way to pay for and be able to get this done thanks

User's recommendation: Great.

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ID
#2627284 Review #2627284 is a subjective opinion of poster.
Preferred solution
I am not mad just lost my confirmation email to pay my room not your fault it mine
New Reviewer

Refund my money

I opted to pay at resort on 6/25/21. No deposit was needed. Received email that i need to update my card information on Booking.com, but the charge went through on the account. Even though it was not supposed to be charged.

User's recommendation: I am not recommending booking.com.

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ID
#2627075 Review #2627075 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged for stay

I have been billed for a charge for a hotel stay at a hotel that was inhospitable. I would love to be refunded. I have been charged $420 for 2 nights stay not completed.

User's recommendation: Don’t stay at chateau at west port.

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ID
#2626265 Review #2626265 is a subjective opinion of poster.
Location
Gig Harbor, Washington

Over charged me

Been on the phone waiting for over 30 minutes for customers service and still have me on hold and they said it was a 5 minute wait. This is first and last time booking with them.

User's recommendation: NEVER.

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ID
#2625971 Review #2625971 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Took money out my account then canceled room on me and kept the money will not return.it to my account

Your saying my room got cancled because of a declined card but you still removed the 759.80 from our bank account. Now I've called 3 times and you keep putting me on hold. For a whole hour this is happened 3 times and no one returns with any information...

User's recommendation: Never book threw this site.

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ID
#2625804 Review #2625804 is a subjective opinion of poster.
Service
Booking Room Booking
Loss
$760
Preferred solution
If you can't get me the room I was told I was booked for I want a full refund of my $759.80
New Reviewer

Canceling our reservation in July

I was diagnosed with cancer so I have to go for treatments in the month of July so Id like to cancel my reservation
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ID
#2625310 Review #2625310 is a subjective opinion of poster.

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