Booking

apartment was listed on booking.com as a fab modern 2 bed place with 10/10 reviews. Was a filthy damp mouldy hovel with nothing in it as described.

Total con. They ignore all my messages . I've requested a charge back from my bank but they should not get away with it. We were shocked and disgusted, this is my review :dont go!Dont go!

Nothing was as described. It was o

ne small room with a tiny ensuite. There was not a bedroom, there was no dining table, the kitchen was not fully equipped. there was 1 bed, with bedding, and a tiny sofa bed with NO BEDDING despite me contacting the place on booking to check there were beds for 4 people and bedding and linen included.

The sofa bed was tiny, bare, not even a pillow. I texted the property and was told they would not do anything that night but would bring them next day. i said that wasn't good enough, how can my kids sleep on a sofa with no bedding. They didnt reply.

My children had to sleep without any bedding, and they had an awful night and were freezing cold. (There was 1 small oil radiator in the damp cold room) They didn't even bring them the NEXT night and my hubby and I slept on the narrow, short sofa bed in our coats and jeans that night, I sent several texts asking where the promised bedding was and was ignored. There was 1 light bulb in the whole place, the cooker filthy and ancient and my daughter got an electric shock from it. The bathroom was filthy, mould up walls, grime everywhere and thick yellow stuff stuck to the pan of the toilet.

It was that damp the loo roll was wet. No hot water for a shower Saturday morning, had to have cold ones. The "fully equipped" kitchen consisted of 4 knives forks spoons, 2 bowls, 2 plates, 3 glasses, one chipped, a chopping board and knife and a filthy scraped to death frying pan. no dining area as was stated, not even one chair to sit on.

There were wires going from behind a wardrobe , across the floor and under the bed to an extension lead, a trip hazard, gaps in the floor, filth everywhere on the floor, skirting, walls, etc etc.

The main door lock was hanging off.

My son was ill Sunday morning and my daughter has been ill since we got home.

It caused issues with my family as I was asked how did I book such a disgusting place, well it didnt look like that on the listing and of course so many things it said are not true. Garden?? where?

There was even a big row Saturday night as I was not going to let my children sleep on a small sofa without bedding again and they didnt want their 62 yr old Mum and Dad sleeping on it. The entire weekend was miserable, when it should have been fun.

I'd have gone straight home Saturday morning if it wasn't that my son and hubby had got tickets for the Bradford Reading game so I didnt want to drive home and back again the next day and saturday night after no sleep and all the upset I did not want to drive back in the dark after the game Saturday. (My husband doesn't drive)

We normally do not want to come home while away but we were relieved to get out. My family keep saying, I cannot believe anyone could think it is acceptable to charge people to stay in a hovel like that.

It also said free onsite parking on the listing, several times. When I messaged them 2 days before to ask where i park, they said there is no parking, you can park on the street outside until 8 am!!!

I said I will have to cancel, and was in the process of booking a different place when they messaged back and said theyd "pulled some strings" and had sorted parking for me for the weekend outside offices next door .

They send photos of where to park.

On arrival, when I parked I noticed that there was a parking notice saying permit holders only and anyone without agree to pay £90 parking fine. I contacted them as was worried and they said oh its fine, its been arranged.

However when I broached the subject with them yesterday, again, and gave my car reg in, they said, that last week, the vehicle registration you provided was notified as agreed. However rest assured it should all be fine you will not get a fine.

Well I didn't even GIVE them my reg until after I got home.

When I told them all this they said that everything on the listing was correct. I see someone else, Grzegorz, has had the "pleasure" of staying there also and has virtually said the same as me!

Its inconceivable that anyone can expect someone to pay to stay in a place like this.

I have stayed in many basic rooms, I've stayed at Pontins tons of times. Pontins is like The Ritz compared to this. It was that damp the loo rolls were wet in the bathroom. It was pure filth and it is advertised as a home from home, a "modern" ???

apartment to suit all your needs. Hardly anything on the list of amenities is actually there!! Booking.com should pull it from the site. The good reviews are obviously from them themselves as it is a new listing.

It should be puled and health inspectors sent round to see it. It is truly vile. Do not go.

Listed on various sites. check google reviews also

Booking.com refused help with active bed bug infestation.
What happened? (min 100 characters) *
I booked a hostel through Booking.com (Ref: 5053.516.873) and discovered right before my stay that it has a severe, active bed bug infestation. Recent Google reviews clearly show pictures of guests with terrible bites. This is a massive health and safety hazard.
I immediately contacted Booking.com to request a penalty-free cancellation and assistance in finding safe alternative accommodation. Instead of helping, they failed to offer any immediate solution or assistance with canceling the booking, leaving me completely stranded.
In the past, Booking.com proactively assisted me with a similar pest issue, and competitors like Airbnb have actively warned me and helped relocate me from infested properties. Now, Booking.com is completely failing its duty of care. They are forcing me to choose between sleeping in a known biological hazard or losing my money while they continue to promote an unsafe property to other travelers.
To do better, Booking.com needs to prioritize guest safety, immediately cancel bookings without penalty when severe health hazards are proven, and actively assist customers in finding safe alternative accommodations.

I booked a hostel through Booking.com by and discovered right before my stay that it has a severe, active bed bug infestation. Recent Google reviews clearly show pictures of guests with terrible bites.

This is a massive health and safety hazard.

I immediately contacted Booking.com to request a penalty-free cancellation and assistance in finding a safe alternative accommodation. Instead of helping, they failed to offer any immediate solution with canceling the booking, leaving me completely stranded.

In the past, Booking.com proactively assisted me with a similar pest issue, and competitors like Airbnb have actively warned me and helped relocate me from infested properties.

Now, Booking.com is completely failing its duty of care. They are forcing me to choose between sleeping in a known biological hazard or losing my money, while they continue to promote an unsafe property to other travelers.

To do better, Booking.com needs to prioritize guest safety, immediately cancel bookings without penalty when severe health hazards are proven, and actively assist customers in finding safe, alternative accommodations.

My wife and I booked a room at the Super 8 Hotel in Saint Ignace, Michigan, with a check-in date of December 20-22, 2026. We went to bed the night of the 20th, woke up the next morning, briefly looked at the bed, and saw something I thought was a piece of dirt or something.

That something was a bed bug and was filled with my blood! I was about to squash it, and my wife said, 'Don't, take it to the front desk.' They were grossed out! The receptionist gave us the choice to either change rooms or leave. Trying to be a good husband, I told the receptionist to give us another room.

My wife said, 'No, I just want to leave.' The receptionist had no issue with us leaving; she said just call booking and tell them we gave you permission to leave. Booking considered it a late cancellation and attempted to charge a debit card for over a month and a half! $111.30! I was saving up money to take my wife out for Valentine's Day!

Well, they shot that down!

I've called over a dozen times and have been hung up on twice as many. I've sent them the information they've requested and all, and they still want to refuse refunding me the money!

Hey folks, just wanted to throw this out there since I've seen a ton of posts lately about people getting stuck on hold forever or the website not showing what they need for Amtrak trips. I'm in Vegas but travel a lot for work and family, so I've had my share of dealing with their reservations line over the past year or so.

The main thing that saves me time and frustration is starting with the right direct line instead of the general 1-800 everyone Googles first. The number I've been dialing to kick things off is (855) 321-****. Every single time I've needed to book, change, cancel, or ask about extras, I start by calling (855) 321-**** and it's routed me to a live person way quicker than the advertised main number during busy times.

For instance, a couple of weeks ago I was trying to lock in a trip from Vegas-area station up to Salt Lake then connecting east, and I wanted to see if there was any kind of Train Booking Bundle available that rolled in the tickets with seat upgrades or meal options without me having to add everything separately. The Amtrak app showed basic fares but nothing bundled, and the chat support kept saying 'please call.' So I called (855) 321-**** right away, held for maybe 20 minutes (not bad for a Friday afternoon), and the rep pulled up bundle options I didn't even see online. It wasn't a huge savings, but it got me the exact seats and add-ons in one go instead of risking them selling out while I poked around the site.

I've used (855) 321-**** for simpler stuff too like fixing a name misspelling on a ticket, checking refund status after a delay, or adding a stopover. Starting with (855) 321-**** seems to bypass some of the initial automated menus or overflow queues that hit the regular line harder. Not saying it's magic or always instant (peak holiday times still mean waits), but it's been my go-to first call every time now.

A few other pointers from my own screw-ups and wins:

Call mid-morning your local time if you can less competition from the coasts.

Have your e-ticket number or confirmation ready before you dial; it speeds everything up.

If you're looking at bundles or special fares, just ask the rep directly 'are there any train booking bundles or package deals for this route?' Some know about them, some need a nudge.

Double-check the fare rules when they quote you; flexible tickets cost more but save you if plans change.

Bottom line, if the online tools are giving you grief or you just want someone who can actually see the full picture and maybe hook you up with a bundled reservation, start with (855) 321-****. It's worked consistently for me lately.

Anyone else found a number or trick that cuts the wait time? Or has the experience changed in the last few months? Always appreciate hearing what's working (or not) for real trips people are taking. Safe travels, y'all.

"I stayed at Casa Nuno recently and the experience was a nightmare. The listing photos are extremely curated to hide the reality of the propertys location and condition.

Major Issues:

Inaccurate Location/Security: The house is located on a high-traffic commercial street directly in front of a loud taco stand.

It is a constant wall of noise from buses and motorcycles. The property is surrounded by barbed wire, which was never shown or mentioned.

Unusable in Cold Weather: We stayed when it was 40^\circ\text{F} (4^\circ\text{C}). Except for the bedrooms, the entire house is open to the wind. There are no heaters (the mini-splits are AC only).

It was painfully cold.

No Basic Utilities: There was zero water pressure and no hot water for showers.

False Amenities: The 'pool' is actually a small, dirty jacuzzi. The heater for it does not work, making it unusable.

Dishonest Management: When we asked for a refund due to these conditions, the host claimed she 'didn't know how' to issue a reimbursement through the system. This is a common tactic to avoid accountability.

The Bottom Line: This is a 'bait and switch' property.

It looks like a private oasis in photos, but it is actually a cold, loud, and poorly maintained house on a busy commercial corner. Avoid at all costs."

Die auf Booking dargestellte Unterkunft behauptet eine Ferienwohnung mit buchbaren, separaten Zimmern deluxe mit eigenem Bad zu sein. Vor Ort war jedoch eindeutig festzustellen, dass diese Darstellung eine Täuschung ist.

Die tatsächliche Nutzungssituation entspricht nicht den veröffentlichten Bildern und Angaben: keine klar getrennten Gästezimmer, keine Privatsphäre, öffentlich einsehbare Wege zum Badezimmer, sowie erhebliche Abweichungen vom beworbenen Standard. Tatsächlich handelt es sich beim Atelier Suite in Reutlingen um eine durch Kunden öffentlich genutzte, zugemüllte und schmutzige Werkstatt, die abends an Gäste zu Hotelpreisen vermietet wird.
Eine Rückerstattung wurde von Booking vor 2 Monaten versprochen und ist bis heute nicht erfolgt.
Besonders kritisch ist das Verhalten der Betreiberin im Anschluss an meine sachliche Bewertung.

In ihrer Antwort auf Booking veröffentlichte sie personenbezogene Informationen aus meinem privaten Umfeld, die sie ohne meine Zustimmung erwähnt hat.
Dies stellt einen Verstoß gegen das DSGVO dar und ist im Bereich der Gästeunterbringung als hochgradig unprofessionell einzustufen.
Die Kombination aus irreführender Vermarktung, fehlender Transparenz und einem respektlosen, übergriffigen Umgang mit Gästen lässt erhebliche Zweifel an der Seriosität des gesamten Betriebs aufkommen. Es gibt keine Möglichkeit den herabwertenden Kommentar der Betreiberin zu melden.

Reserved an advertised "luxury" two-bedroom apartment at Apartmint at the Metropolitan in Philadelphia through Booking.com. Upon arrival, we walked into a disgusting unit that was worn and dirty.

Holes and water stains on walls, broken blinds on windows, stains on bedding, carpet, and furniture. Broken/decaying/moldy toilet seat, towel rods falling off the wall, shower/tub drains with no covers over pipe openings, and mold in shower/tub. There is so much more! Not able to stay there.

Immediately notified booking/property manager to locate another unit. None available, so had to find another hotel late in the evening. Have been trying to obtain a refund of $1347.67 since our arrival in August.

After repeated attempts, their response states "we note the pictures provided by the guest show only minor wear and tear.." "While some items may show signs of normal use, they remain functional and do not constitute a breach of the listing description." DO NOT STAY at any Booking.com property, since this is what they consider "luxury"! False advertising (pictures vs reality) coupled with lack of customer service make them a terrible company to do business with.