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I booked a room with booking.com and after finding the room was one of the worst I ever stayed at, I left a review and the owner of the motel said I had trashed the room which didn't happen. Booking.com sent me an email saying the owner was going to give me a refund...
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Company wrote 0 private or public responses to the review from Dec 02.
#1413333
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CONFIRMATION NUMBER: 1374724278 Hotel: Red Roof Inn Fredericksburg North 386 Warrenton Road, Fredericksburg, VA 22405, I booked a room here and your listing clearly states: "Daily breakfast is available from 6:00 am to 9:00 am and features cereals, breads, eggs,...
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Company wrote 0 private or public responses to the review from Oct 23.
1.0
I didn't like
  • Terrible customer service
  • Wrong pricing
  • Dishonest descriptions
#1387683
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I did my research looking for hotels in Detroit. Booked a hotel and ended up later finding out that the hotel was in Canada. Reached out to booking trying to get my refund and they refused to do so. Wouldn't recommend a hotel research using Booking.com anymore and I...
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Company wrote 0 private or public responses to the review from Sep 17.
3.7
I didn't like
  • Refund policy
#1357711
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i booked a room in Hurghada Egypt with booking.com. I spent an hour in a taxi trying to find the address. The owner of the location did not answer my calls! I spent another 3 hours driving around in taxis trying to find a place to stay!!!! Eventually went to a tea...
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Company wrote 0 private or public responses to the review from Jul 08.
1.4
I didn't like
  • False advertising fake pictures of booking
#1298372
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Booking - Bait and switch
We received an ad thru Trip Advisir that booking.com had a special rate at Turks and Caicos. We knew what it normally cost so when I put in for 2 adults and 1 child we were pleasantly surprised that it was a good deal. I thought it was too good to be true but it was...
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Company wrote 0 private or public responses to the review from Jun 19.
1.0
#1283263
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I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway. I didn't think anymore about until the next day when I checked my credit card info online. I immediately called booking.com who told me it was after...
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Company wrote 0 private or public responses to the review from Jun 03.
5.0
#1270779
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Booking - Secured credit

After waiting a month for booking.com to resolve a overcharge for Riverside casino they send me s email with a credit for $100.00 but, the site is secured. I cant obtain it thru my phone, tablet or laptop. They suggest i find a computer that will open a secure link. They have taken over a month to verify that i was overcharged and now i still cant get the money
Company wrote 0 public responses to the review from Feb 05.
3.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1183735
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I booked accommodations with Booking.com and was guided by the score and reviews. I found the information provided far less than what we encountered. When I reviewed the Booking.com site again, I noted that they do not provide a full range of reviews, only, what guests...
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Company wrote 0 private or public responses to the review from Nov 13, 2017.
1.4
I didn't like
  • Dishonest descriptions
#1130690
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I booked a hotel room with two queen beds at stonebrook lodge at Cherokee, NC through booking. Com about 4 month ago, when I arrived on 9/30, and I was told a lie by the hotel front desk staffs that I had booked a one king bed room after I showed them The confirmation...
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Company wrote 0 public responses to the review from Oct 19, 2017.
1.0
#1117143
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Contact Booking

Mailing Address:
Booking.com B.V.
Weteringschans 28-3
Amsterdam, Amsterdam 1017 SG
Netherlands
Phone:
(888) 850-3958
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I booked a room for prior to my return flight to Alaska from Salt Lake. I showed up at the hotel that night to find they had no record of my reservation. There were no rooms and no one in town had rooms. Mutray utah had rooms but I had no rental vehicle to get there or...
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Company wrote 0 private or public responses to the review from Sep 26, 2017.
1.0
#1106422
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