
Booking
Booking Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking has 1.7 star rating based on 3823 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Booking to a friend or colleague.
- Rating Distribution
Pros: Hard to get customer service, No pros, Easy to book.
Cons: Terrible customer service, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking has 1.7 star rating based on 3823 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Booking to a friend or colleague.
- Rating Distribution
Pros: Hard to get customer service, No pros, Easy to book.
Cons: Terrible customer service, Customer service, No customer service.39% of users think that Booking should improve its Customer Service.
51% of users say that they won't use Booking in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't go to this motel6", "I would not recommend this", "Maybe answer the phone", "Don’t go there it was a roach on the head board", "Never use this company".
Most users ask Booking for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse invoice received

My Booking.com account number is 1125****, created recently.
It was shocking to receive a commission invoice for Indian Rs. 35,00+, invoice number is:160229****.
No one have ever come from Booking.com to stay in my homestay. Nobody. They might have gone to another place with the similar name.
The billing is wrong.
I cannot pay your commission charges as I have not received a single coin of money from those listed by you. I have also not confirmed their booking.
Can you please launch serious internal investigation where did they pay where did they stay in Darjeeling?
- No good
Preferred solution: Get your invoice back, I won't pay. No guests or bookers have every come and stayed or ever booked in my homestay. They may have booked elsewhere with the similar name but you wrongly billed me.
User's recommendation: Please check proper name of property where you are booking, there are many properties of the same name and Booking.com is sending wrong invoice to wrong properties.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas not able to check in do to an error in booking system
I booked a room at the Marriott in Brooklyn Park, Minnesota. When I arrived at the location with my booking number, everything was set for me.
Actually, I made my purchase online. When I got there, I was not able to check in due to an error on the booking's behalf.
- Faster booking
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one care! They are just avoiding helping!
Subject: Urgent Legal Complaint: Demand for Full Reimbursement Due to Unacceptable Conditions and Negligence
Dear Booking.com Support,
I am writing to express my profound disappointment and frustration regarding my recent stay at Good Hotels Downtown Denver, booked through your platform (Confirmation: 469959****, PIN: 2405). Despite numerous attempts to resolve the issues directly with the hotel, I have been met with negligence, unprofessional behavior, and outright refusal to take responsibility for the unacceptable conditions of my stay.
I now seek your intervention to ensure I receive a full reimbursement and proper acknowledgment of the distress I have endured.
Here is a detailed account of the events:
June 11, 2024Check-in: I arrived at the hotel with heavy international luggage, weighing approximately 60 kg, which I had to carry up three floors despite requesting a room change due to my back pains.AC Malfunction: Upon entering Room 301 around 4-5 PM, I immediately noticed the malfunctioning AC, which was expelling heat into the room, making it unbearably hot.Keypad Issue: The door lock keypad was unresponsive (due to a low battery), a detail I reported upon check-in.Safety Concerns: The poor functionality of the lock made me fear for my safety and the security of my expansive belongings. Despite the hotels assurance of CCTV coverage, I felt unsafe leaving the room. How CCTV will help if they will be gone or I will get harmed? this is ridiculous.Electricity Issues: At around 10:40 PM, while using the coffee machine, an electrical issue caused the kitchen area to lose power, affecting the fridge, microwave, and TV.
This left me without basic amenities. I have been sent to the second floor 3 times to try to fix it myself which put me in danger because I am not an electrician and this is definitely not my responsibility during my visit at the hotel and it.
June 12, 2024Morning: The AC and keypad issues persisted, and I reported them immediately to the hotel staff.Electricity Problems: The electricity issues continued, affecting the fridge, microwave, and TV. I had to dispose of $40 worth of food due to the non-functioning fridge.Toilet Malfunction: The toilet tank was not refilling properly, requiring manual refilling each time I used the restroom. Their responses were irrelevant, like when I mentioned the toilet tank malfunction, they responded about not throwing tissue into the toilet.
Its just ignorance, but its evident theyre trying to avoid responsibility.Safety Issue: The locks poor functionality forced me to remain in the room, as I felt unsafe leaving my belongings unattended.Late Service: Despite promises of prompt repair in the morning, no one arrived until after 3 PM. Even then, the issues were not fully resolved until 8 PM, leaving me trapped in a boiling hot room for over 24 hours. After that was the first time I could leave the room, leaving me with 2 hours to see the city and all my meetings have been canceled as a result, which hurt my stay and job opportunity. Upon returning, I discovered the keypad lock indicating a low battery, confirming my initial report of its unresponsiveness.
This problem persisted despite my earlier notification.
June 13, 2024Morning: The AC and electricity issues along with the toilet malfunction finally fixed, but I needed to leave. Although I asked the manager to call me, no one did.Departure: I left the room at 10:50 AM, documenting its condition with a video. I paid for services I did not get, and for that, I wont stay silent.
Additional Notes:Throughout my stay, I did not have access to basic needs such as a functioning AC, electricity, a safe lock, or a proper toilet. I was forced to manually fill the toilet tank, exacerbating my discomfort.The hotels response regarding CCTV coverage is absurd.
How could CCTV possibly protect me if someone with malicious intent were to break in or harm me? This justification is illogical and does not address the genuine safety concerns I raised.I consulted with my legal team and am prepared to take this matter to court. The hotels negligence and false accusations have caused me significant distress and harm to my reputation. I have substantial evidence, including videos and photos, to support my claims.As an Israeli citizen on a governmental position, and in this time of war and rising anti-Semitism, safety, and the safety of any guest must come above all.
The promised morning service repair on June 12 was delayed until after 3 PM, a breach of their own timeframe commitment.
They did everything wrong by the book, and the room was not in a place of accommodation; this is literally stealing.
Given the urgency of this matter, I request immediate intervention from Booking.com.
I demand a full reimbursement for my stay and compensation for the severe inconvenience and distress I have suffered. Please have a manager to review this case ASAP.
Please contact me directly at +1 (30*) ***-****.
Thank you for your prompt attention to this matter.
Barak Levy
Preferred solution: Full refund
User's recommendation: Don't use booking.com or this hotel! They are BAD!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hotel canceled
Couldn't get a hold of anyone about canceling my room and when I put number in it wouldn't let it go through to let me talk to anyone
- Price
- Nobody to get ahold of
- Do not protect their customers
- Canceled room
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely disappointed
None payment
The listing was misleading, as it failed to disclose that the property is a student accommodation. On the way to the unit, the building itself was in terrible conditiondirty white walls, loud students, and balconies cluttered with hanging clothing and even mattresses.
Upon arrival at the unit, I was appalled by its state. It was poorly maintained, with dirty and worn-out couches, cracked tiles, and stained, yellowing bedding. The plumbing was in terrible condition, with loose taps, while the surfaces were sticky and appeared never to have been deep cleaned.
The showers had visible dirt and grime in the corners and between the tiles.
Due to these unacceptable conditions, we decided not to check in. The platform initially promised to refund our booking fee of R10 413.68, yet despite their assurances, we have not received our money back. Repeated attempts to contact them and their service provider have led nowhere, with no resolution or reimbursement.
Their failure to honor their promise, along with their lack of proper vetting of this property, has prompted me to consider filing a complaint under the Consumer Protection Act of South Africa. I hold them accountable for allowing this property to operate on their platform and for facilitating the loss of our money.
The lack of transparency, poor service, and refusal to issue a refund have left a lasting negative impression.
I strongly advise against booking this accommodation or using this booking.com.
The company needs to follow up on negative reviews and vett properties offered.
Tip for consumers:
No
Products used:
None... the partial refund is 3.3 %
- Dirty and unclean
- Poor maintainence
- Misleading photos
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They have a bug in their app but I believe they know of the bug and they try to cheat customers
Was a woman operator and she sounded cheery in a fake way but you couldn't be sure and she went through several interruptions in our conversation where she would say hello can you hear me can you hear me now I think I've lost you are you still there... Halfway through the first time I thought it might be funny and she regains communications like Dallas did with Apollo 13 when it crawled or orbited from the dark side of the Moon it was different drama adventures with this woman then she said would you please hold on this line and I'm going to call the property and I know for a fact that she did call the property and she did get back to the line and she said this part was very easy and I appreciate you and you being patient I am going to hang up this conversation as the property owner needs to get a email check a box allowing you to get refunded and then send it back to us and I will reserve the room for today the day you wanted instead of Christmas Eve the 24th and we do believe you that there's a bug in the app and I'm not sure how to go forward other than deleting the app and reinstalling and I almost did that except I thought I might lose my confirmation number but now my confirmation numbers not there the reservations still there Hilton says they never got an email they never called me back like they said they would and they are all liars I dealt with a go to travel two years ago and I caught them in two different lies as I had generated a lot of emails and,
Even though the reservation was made hours prior, it hadn't fully propagated in the app. It took quite a few hours for me to get the confirmation number because the 1-800 number wouldn't allow me to proceed without it. After a couple of hours, I noticed propagation of the number in my app, which I used to finally get a hold of booking.com representatives. They assured me that there would be an email sent to the property, and this would be corrected within the next half hour.
However, 90 minutes later, there was still no email. I approached the front desk three times, growing increasingly uncomfortable with the situation. I looked inside the app once again and found that the information had disappeared. New emails with the ticket number for the 23rd and 24th had popped up.
I went back to the app and it instructed me to modify the details of the day and then proceed with a new reservation, but the 23rd and 24th of December appeared again in the exact date filter box. After realizing the dates were wrong, I tested the app by replicating the steps I had taken the day earlier. When I clicked the button that indicated 'room for next day,' the dates were yet again shifted forward to December 23rd and 24th. I repeated this process three times and determined there may be a bug.
It seems that booking.com, Priceline, and other travel companies, despite their decline and questionable business practices, have a stranglehold on the hotel industry that dates back 30 years. It's as if they're an insidious entity within your favorite hotel franchise, incapable of separation despite appearing as run-down as a favela in Brazil.
User's recommendation: Remember that Priceline a go to travel booking.com and several other online booking companies are all the same company underneath a parent umbrella that is a blood sucker and boycott these
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt works til it doesnt
i tried multiple times to book 2 tickets, 1transaction. i went through weeks of trying to find the right tickets and everything, just for the website to not work.
i went through the whole process of buying them then it wouldnt take my card. okay, tried another one, and another one, different computers, iphone website and app, and an ipad. every single time it says (cannot process at this time try another card or try later) i tried to call someone, it goes to an automated phone that you can only get through if you have a confirmation number. i dont have that as i couldnt even book it.
no phone numbers work and the email people, when i finally got an email back after trying so many times, completely stopped writing me back. they said, call this number or try the help link on the website. none of those work as i dont have a confirmation number! i tried to book the flights on the airline website directly but they are not on those websites!?
confused.. but okay.
i will try one time tomorrow but i bet by then the prices will be jacked up. way to *** go.
- It works when it wants to
- When it doesnt work there is nobody to help out
Preferred solution: my tickets booked
User's recommendation: idk it worked before just don’t try to contact anybody i guess
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very poor customer service - impossible to get a refund
Company fixed the issue and I have been provided with apology. Booking.com ignored all communications sent to their customer service email Negative reviews of the property placed on TripAdvisor and other sites resulted in the property owner contacting my daughter and offering to instruct booking.com to pay a full refund if my daughter removed her negative reviews. So she has agreed to modify the reviews once she receives the refund - which is now being processed by booking.com
My daughter and her friend found the accommodation was infested with bed bugs and had to leave and find a hotel very late at night - which wasn't easy for two young women alone in an unfamiliar city.
They could not stay in the accommodation for obvious health risks.
Both the owner and booking.com were informed immediately and time and date stamped photos of the bugs taken on her phone were sent.
Both the owner and booking.com representatives promised a full refund within 24 hours - this has never happened - booking.com have said as the owner disputes that bed bugs were in the property and my daughter and her friend left the property voluntarily, booking.com won't refund the booking fees !
Throughout booking.com have been evasive, regardless of the time or day that my daughter phoned there was never a supervisor available to speak to her !
Booking.com sent her 35 Euros as a gesture of good will but refuse to refund the full cost of the booking
Her only option now is to try and make a claim in the UK Small Claims court against booking.com.
She has written several emails to booking.com customer service and is yet to receive a reply!
- Customer service does not follow through with what they promised
- Policy of avoidance when it comes to refunds
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Never received my Refund, as email stated
Company fixed the issue and I have been provided with apology. 3 phone calls to the company, a *** complaint and finally a fall talk with the company.
Immediately, I called Booking.com. The representative said they would find another hotel. The rep tried but said no other location was available. I asked for another representative, more knowledgeable, but the one that was put on the phone said I must pay more money to book another place.
So, I asked for corporate, and the next representative refused to give me the corporate number. So, I called a third time. The representative said Booking.com would issue a refund in 7-12 days. I received an email telling me I'd be refunded in 7-12 days.
I still have not been refunded. It all occurred on 10/7/2024. Today is 10/25/2024.
I deserve to be refunded. I have email proof of a promised refund.
- Used it in 2023 with no issue
- Breakdown in communication in 2024
Preferred solution: Full refund
User's recommendation: Do not bate and switch
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Cancellation
Booked a vacation in Denver for June 3- June 8/2025. Booking.com charged my card without my consent. They claimed they needed my CC TO HOLD RESERVATION Now I'm Unable to CANCEL because I need a reservation number that they never sent to me
I have to cancel my Reservation for June 5 -2025 I am not getting any help
$718.90 was taken out of my account and they will not refund it
Sandy
User's recommendation: NEVER ISE BOOKING.COM
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble booked
We had booked a property that was previously rented for the same days. Consequently, we had to rent another, more expensive property. Booking was supposed to send us the difference between the two rentals.
Preferred solution: Full refund
User's recommendation: Double check before scheduling a tental
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeeply disappointed
Grove 06 10 minutes from the beach
I had a deeply disappointing experience at this property. Upon arrival in Unit 9, exhausted, we took a nap after texting the propertys customer service about the situation.
When we woke up, we found that our daughter had a bug bite on her finger. Initially, we didnt think much of it, but the next day, her finger became swollen and red, spreading up her hand. We had to take her to the doctor, who prescribed antibiotics, and we spent 5 hours at the hospital over two visits. We also had to return to the unit multiple times to administer her medication, as it required refrigeration.
The unit itself was in terrible condition: uncleaned floors, stained towels, and dirty bedsheets with hair on them.
My socks turned black after just a few minutes of walking inside. The host sent a lady to clean the unit while I was present and needed to rest.
After repeated requests for a refund, the host offered a new unit (Unit 6) the following day. However, the air conditioning in that unit was faulty, and I had to wait until 7:00 PM to access it. When I finally did, the floor was dirty, the shower lacked curtains, and the door lock malfunctioned.
On our last day, the lock battery died, leaving us stranded for 45 minutes after swimming, waiting for a replacement.
To make matters worse, the host promised a partial refund only if I wrote a positive review, which I did to recover some money.
Attempts to get a refund through Booking.com were in vain, as they directed me to resolve the issue with the property, which was impossible.
The experience was not only inconvenient but also unsafe, especially for our daughter. I strongly advise against staying at this property.
- You can easily find a place
- Just mediator and can not give the refund in case of dissatisfaction
Preferred solution: Full refund
User's recommendation: Health risk- not worth the money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to listed my house
I need to register my house for Airbnb this house close downtown mall close to blue mall 3 bedroom 3 bathroom master bathroom have balcony
- Pre payment
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Verified Buyer |I need a refund
The front desk man was mad.when I asked for my money back I was 200 dollars from or I booked it at booking .com with the card ending in or the card 5469 93****19813please
User's recommendation: Please make sure you can get your money back
Travel Expert Talks
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund me
Please refund me I have paid 3509 for booking ..I haven't receive confirmation number and the password
User's recommendation: Try to assist
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanselation of hotel booking
Hi sir I canceled my hotel booking but I did not receive my payment please inform me about my money so I am waiting to receiving my payment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
I called many times to make a booking to lodge a complaint, but I received no response. The last time I called, they said they would call me back to confirm my phone call for security purposes, and I am still waiting for that call.
We received guests, and they stole two thick winter comforters (King and Queen) and two training dog collars along with a remote.
They left the room dirty, and they smoked on the bed, spit on the walls and the sheets. They left tobacco on the bed and other fluids.
Preferred solution: I want the people to pay for the stolen items and an extra fee for cleaning and damages on the walls and on the carpet.
User's recommendation: If you are a hoster, do not use booking.com to list your property because they don't care about the problems that you might have with your property.
About
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Run by Chief Executive Officer, Darren Huston, Booking is an online reservation system allowing travelers to book holidays, flight tickets, hotels and inns around the globe. The company is headquartered in Amsterdam, the Netherlands, and employs more than 10 000 in its regional branches across the globe. Along with KAYAK, priceline.com, rentalcars.com, agoda.com, and Open Table, booking.com is a part of The Priceline Group. Booking.com has signed a partnership agreement with a Chinese online travel firm CTRIP.com International Ltd in 2012 followed by a deal with Ural Airlines (Russian Federation) forming a union with booking com travel website in 2014.

Booking is ranked 121 out of 2519 in Travel category
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I am another one that reserved a room & "18" minutes .....I said "18" freaking minutes later I cancelled it & go figure.....kept my $70....refused to refund.....HOW PATHETIC...CON GAME....SCAMMERS...