Booking
Booking Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking has 1.7 star rating based on 3504 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Booking to a friend or colleague.
- Rating Distribution
Pros: Hard to get customer service, No pros, Easy to book.
Cons: Terrible customer service, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking has 1.7 star rating based on 3504 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Booking to a friend or colleague.
- Rating Distribution
Pros: Hard to get customer service, No pros, Easy to book.
Cons: Terrible customer service, Customer service, No customer service.40% of users think that Booking should improve its Customer Service.
56% of users say that they won't use Booking in the future for similar services or products.Recent recommendations regarding this business are as follows: "I don’t know yet", "Don't recommend it's too much of a headache", "Do not recommend you can't contact anyone", "Not to book at that hotel because room confermation mens nothing .wiil cancel and will give no Redon why!", "My recommendation to future customers is booked directly through the hotel, not through the third-party out of country booking sites".
Most users ask Booking for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse invoice received
My Booking.com account number is 1125****, created recently.
It was shocking to receive a commission invoice for Indian Rs. 35,00+, invoice number is:160229****.
No one have ever come from Booking.com to stay in my homestay. Nobody. They might have gone to another place with the similar name.
The billing is wrong.
I cannot pay your commission charges as I have not received a single coin of money from those listed by you. I have also not confirmed their booking.
Can you please launch serious internal investigation where did they pay where did they stay in Darjeeling?
- No good
Preferred solution: Get your invoice back, I won't pay. No guests or bookers have every come and stayed or ever booked in my homestay. They may have booked elsewhere with the similar name but you wrongly billed me.
User's recommendation: Please check proper name of property where you are booking, there are many properties of the same name and Booking.com is sending wrong invoice to wrong properties.
Unhappy with car rental in italy
The customer service rep with Sicily By Car completely mislead us and cancelled our booking as a no-show thru you then booked it directly by them for a lot more money. Therefore we were charged for 3 days from you because of the no show.
What happened was I booked the car to myself , but my husband was the main driver. Couldnt add me because I did not have an international drivers license
the customer service rep cancelled you and booked directly with them with us not understanding there would be a no show fee. We would have handled this differently. Im very unhappy because they charged us a lot more money and then I got a no show fee from you and the car rental is ending up costing us a $1000 more because of this mix up.
I am a good customer and book thru you frequently. I am asking for a full refund from you.
Car booking number is 73072****
Thank you for your attention to this matter.
I would not recommend the company Sicily by Car. The customer rep was rude, unhelpful and I felt like she did this on purpose to make more money.
Sent from my iPhone
Holly Wilson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one care! They are just avoiding helping!
Subject: Urgent Legal Complaint: Demand for Full Reimbursement Due to Unacceptable Conditions and Negligence
Dear Booking.com Support,
I am writing to express my profound disappointment and frustration regarding my recent stay at Good Hotels Downtown Denver, booked through your platform (Confirmation: 469959****, PIN: 2405). Despite numerous attempts to resolve the issues directly with the hotel, I have been met with negligence, unprofessional behavior, and outright refusal to take responsibility for the unacceptable conditions of my stay.
I now seek your intervention to ensure I receive a full reimbursement and proper acknowledgment of the distress I have endured.
Here is a detailed account of the events:
June 11, 2024Check-in: I arrived at the hotel with heavy international luggage, weighing approximately 60 kg, which I had to carry up three floors despite requesting a room change due to my back pains.AC Malfunction: Upon entering Room 301 around 4-5 PM, I immediately noticed the malfunctioning AC, which was expelling heat into the room, making it unbearably hot.Keypad Issue: The door lock keypad was unresponsive (due to a low battery), a detail I reported upon check-in.Safety Concerns: The poor functionality of the lock made me fear for my safety and the security of my expansive belongings. Despite the hotels assurance of CCTV coverage, I felt unsafe leaving the room. How CCTV will help if they will be gone or I will get harmed? this is ridiculous.Electricity Issues: At around 10:40 PM, while using the coffee machine, an electrical issue caused the kitchen area to lose power, affecting the fridge, microwave, and TV.
This left me without basic amenities. I have been sent to the second floor 3 times to try to fix it myself which put me in danger because I am not an electrician and this is definitely not my responsibility during my visit at the hotel and it.
June 12, 2024Morning: The AC and keypad issues persisted, and I reported them immediately to the hotel staff.Electricity Problems: The electricity issues continued, affecting the fridge, microwave, and TV. I had to dispose of $40 worth of food due to the non-functioning fridge.Toilet Malfunction: The toilet tank was not refilling properly, requiring manual refilling each time I used the restroom. Their responses were irrelevant, like when I mentioned the toilet tank malfunction, they responded about not throwing tissue into the toilet.
Its just ignorance, but its evident theyre trying to avoid responsibility.Safety Issue: The locks poor functionality forced me to remain in the room, as I felt unsafe leaving my belongings unattended.Late Service: Despite promises of prompt repair in the morning, no one arrived until after 3 PM. Even then, the issues were not fully resolved until 8 PM, leaving me trapped in a boiling hot room for over 24 hours. After that was the first time I could leave the room, leaving me with 2 hours to see the city and all my meetings have been canceled as a result, which hurt my stay and job opportunity. Upon returning, I discovered the keypad lock indicating a low battery, confirming my initial report of its unresponsiveness.
This problem persisted despite my earlier notification.
June 13, 2024Morning: The AC and electricity issues along with the toilet malfunction finally fixed, but I needed to leave. Although I asked the manager to call me, no one did.Departure: I left the room at 10:50 AM, documenting its condition with a video. I paid for services I did not get, and for that, I wont stay silent.
Additional Notes:Throughout my stay, I did not have access to basic needs such as a functioning AC, electricity, a safe lock, or a proper toilet. I was forced to manually fill the toilet tank, exacerbating my discomfort.The hotels response regarding CCTV coverage is absurd.
How could CCTV possibly protect me if someone with malicious intent were to break in or harm me? This justification is illogical and does not address the genuine safety concerns I raised.I consulted with my legal team and am prepared to take this matter to court. The hotels negligence and false accusations have caused me significant distress and harm to my reputation. I have substantial evidence, including videos and photos, to support my claims.As an Israeli citizen on a governmental position, and in this time of war and rising anti-Semitism, safety, and the safety of any guest must come above all.
The promised morning service repair on June 12 was delayed until after 3 PM, a breach of their own timeframe commitment.
They did everything wrong by the book, and the room was not in a place of accommodation; this is literally stealing.
Given the urgency of this matter, I request immediate intervention from Booking.com.
I demand a full reimbursement for my stay and compensation for the severe inconvenience and distress I have suffered. Please have a manager to review this case ASAP.
Please contact me directly at +1 (30*) ***-****.
Thank you for your prompt attention to this matter.
Barak Levy
Preferred solution: Full refund
User's recommendation: Don't use booking.com or this hotel! They are BAD!!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeeply disappointed
Grove 06 10 minutes from the beach
I had a deeply disappointing experience at this property. Upon arrival in Unit 9, exhausted, we took a nap after texting the propertys customer service about the situation.
When we woke up, we found that our daughter had a bug bite on her finger. Initially, we didnt think much of it, but the next day, her finger became swollen and red, spreading up her hand. We had to take her to the doctor, who prescribed antibiotics, and we spent 5 hours at the hospital over two visits. We also had to return to the unit multiple times to administer her medication, as it required refrigeration.
The unit itself was in terrible condition: uncleaned floors, stained towels, and dirty bedsheets with hair on them.
My socks turned black after just a few minutes of walking inside. The host sent a lady to clean the unit while I was present and needed to rest.
After repeated requests for a refund, the host offered a new unit (Unit 6) the following day. However, the air conditioning in that unit was faulty, and I had to wait until 7:00 PM to access it. When I finally did, the floor was dirty, the shower lacked curtains, and the door lock malfunctioned.
On our last day, the lock battery died, leaving us stranded for 45 minutes after swimming, waiting for a replacement.
To make matters worse, the host promised a partial refund only if I wrote a positive review, which I did to recover some money.
Attempts to get a refund through Booking.com were in vain, as they directed me to resolve the issue with the property, which was impossible.
The experience was not only inconvenient but also unsafe, especially for our daughter. I strongly advise against staying at this property.
- You can easily find a place
- Just mediator and can not give the refund in case of dissatisfaction
Preferred solution: Full refund
User's recommendation: Health risk- not worth the money
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service - impossible to get a refund
On the1st September 2024 my daughter and her friend booked accommodation in Lisbon, Portugal paying Booking.com and not the property owner.
My daughter and her friend found the accommodation was infested with bed bugs and had to leave and find a hotel very late at night - which wasn't easy for two young women alone in an unfamiliar city.
They could not stay in the accommodation for obvious health risks.
Both the owner and booking.com were informed immediately and time and date stamped photos of the bugs taken on her phone were sent.
Both the owner and booking.com representatives promised a full refund within 24 hours - this has never happened - booking.com have said as the owner disputes that bed bugs were in the property and my daughter and her friend left the property voluntarily, booking.com won't refund the booking fees !
Throughout booking.com have been evasive, regardless of the time or day that my daughter phoned there was never a supervisor available to speak to her !
Booking.com sent her 35 Euros as a gesture of good will but refuse to refund the full cost of the booking
Her only option now is to try and make a claim in the UK Small Claims court against booking.com.
She has written several emails to booking.com customer service and is yet to receive a reply!
- Policy of avoidance when it comes to refunds
- Customer service does not follow through with what they promised
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHavent received my refund yet
I done contact booking several times and they assure me that I will receive my refund but I have yet received my refund and its been 2 weeks I also went to the hotel and let them talk to the booking agent and I also submit proof of my account yet I have received my funds smh
- Idk smh
- Idk smh
Preferred solution: Full refund
User's recommendation: Do not reserve a hotel from booking
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
On my birthday, June 29, 2024, I checked out early at approximately 12:00 PM due to my room being inhabitable. Upon checking in the night before, I didn’t check the room and went directly to sleep after a long drive, so I didn’t notice that my room was deplorable until the following morning.My room was horrendously unclean, infested with roaches, the toilet wouldn’t flush properly, There was no privacy curtain and other guests could see directly into my room, which compromised my safety, so I immediately took pictures and videos of my room and again, checked out at noon.
I then requested a refund and an agent for said hotel informed me that he could not transact a refund because his manager wasn’t available, and he insisted that I come back within 2 to 3 hours.
I arrived back at the location at approximately 3:00 PM only to have another agent for said hotel to inform me that the manager was not in and that she could not give me a refund to which I attempted to contact booking.com while I sat in the lobby of the hotel, which was a blatant lie.Shortly afterwards, I was harassed by Gopi Patel, manager because she called police officers, though she admitted to me and the officer that I hadn’t done anything wrong, to have me criminally trespassed as if I committed a crime. My consumer rights were violated, I was discriminated against as an African-American, and I was harassed as a result of my request for a refund to which I shall take legal action.Denard McClairne,Complainant
- User friendly
Preferred solution: Full refund
User's recommendation: Don’t recommend
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHotel booked is unacceptable
The room was filthy and had mismatched beds that squeaked. The smoke detector was peeping every 15 seconds.
I reported it to the front desk, they said the battery needed to be changed but there wasn't anyone to fix it.
They refused to give me a refund and there was no way we could stay there given the circumstances. They also advertised that they had a pool; it's bone dry and hasn't been working for a very long time.
Preferred solution: Full refund
User's recommendation: Never go here.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas told since hotel only gave me 25% back that booking.com would refund the rest and that was a lie
I suggest that if you are traveling to Old Orchard Beach, you DO NOT stay at Marvin Gardens. I'm absolutely appalled by how disgusting this place is.
I was returned a mere 25% of my stay. Booking.com claimed they would reimburse the rest, but they didn't. My neighbor lodged a complaint, but they did nothing because it's a budget room and the shower handle fell off. There was literally a 1-inch gap in the door through which you could see outside.
The fan over the bed was so filthy that dirt was falling onto the bed. The bedding was covered in grime, there was mold everywhere, and I only received 25% of my stay back because we had stayed the night. I had no other choice as no other hotels were available at that time.
This place needs to be shut down! Attached are photos below- feel free to share.
- Hard to understand the people they lie at what was supposed to be resolution
- Answered the phone after several times
Preferred solution: Full refund
User's recommendation: Don’t do kt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFULL REFUND WHERE IS MY MONEY
Someone from booking.com needs to call me. We drove from Central Florida to attend a Homegoing Service for the patriarch in our family! I have provided booking.com with the documentation provided to us for the room that they refused to reimburse. They listed it as a no show. We received the check-in documents, but we refused to stay in the ghetto and at this deplorable, ill-represented facility with street walkers galore (oldest profession in the world). I want my money back as this facility couldn't pay me to stay an hour!
James,
From the desk of James I. Evans, Jr., MS, MBA.
On Wed, Jun 5, 2024, at 11:19 AM, Booking.com Messaging wrote: booking.com.
Confirmation number: 459529****.
You just got a new message from the Booking Assistant!
Customer Service said:
Hi James,
Thank you for your patience.
We are sorry to hear about your experience with Hawthorn Suites by Wyndham North Charleston. We understand that cleanliness is one of the qualities to consider when looking for a property to book, and we appreciate you sending us photos and a video of your complaint. This is not the experience that booking.com wants you to have.
Upon checking, we were able to forward your feedback to the property and also informed them of your request for a full refund. We were able to get in touch with them regarding your complaint, and we were informed that your reservation has been canceled and marked as a No Show.
You booked two rooms with the property, and they have canceled both rooms and refunded the King Studio Suite room. The second room was charged the No Show fee, but we were able to speak with Jackie from the front desk and asked if they could waive the fees for the second room so you can get your full refund. We were advised to contact their manager tomorrow for their management's decision, and we have also sent an email about the refund request on your behalf.
As of now, your refund of 109.57 USD has been processed, and you should receive this amount via the same payment method you used within 7 to 12 days, depending on your bank or location.
We are still negotiating with the property regarding your refund for the second room, and once we receive their response, we will definitely keep you updated.
We appreciate your understanding regarding this matter. If you need assistance with anything else, please feel free to contact us at any time.
Reservation Details
Guest name:
James Evans
Check-in:
Sun, Jun 2, 2024
Check-out:
Mon, Jun 3, 2024
Property Name:
Hawthorn Suites By Wyndham North Charleston
Booking Number:
459529****
Total guests:
6
Total rooms:
2
- Misrepresentation of properties underhanded property owners
Preferred solution: Full refund
User's recommendation: 4ELL NO!!!! Document Attached is for Room they REFUSED to reimburse me for they listed as a NO-SHOW
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Verified Reviewer | Philadelphia, PennsylvaniaCustomer Service Representatives kept hanging up on me
First, the hotel (Showboat) did not have running water. I understood I had to get my refund from Booking because I went through them as a third party.
The customer service number was difficult to find on the actual website. My husband had to Google the Booking customer service number.
The first call was at approximately 5:46 PM., and I spoke to James, who eventually hung up on me. The second call was at approximately 6:03 p.m. I talked to Laya, who I made aware of James hanging up the phone, and asked if she needed my number in case we disconnected.
She assured me I didn't, then hung up the phone.
Check-in time for Showboat was 4 p.m. We checked in and went to our room after 5 p.m. The water was not running. We tried again around 6 p.m., and the water was still off.
My husband and I checked out of the hotel, and now I'm waiting for my refund for the $150 Deposit security for damages and $112.00 from Booking. I would have given "Booking a higher rating had I not had two people hang up on me. A customer service representative named Ashley was rude to my husband, even given the situation.
There was obnoxious alarm testing in the lobby, which made it hard to hear the front desk at the hotel and my call with the Booking the first time. Unfortunately, my video is too long for the file.
User's recommendation: Don't know If I would
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Verified ReviewerComplaint
I booked a room with a sea view for the period of 20th-30th October at the Ray hotel in Corfu in April. A few days ago, Booking.com informed me that I must cancel it due to double booking.
I didn't want to because it's expensive now. The hotel admitted that it was their mistake, informing me that they must close on the 28th. Booking.com closed my booking against my will. I was forced to book 8 more days for an additional 176.46.
Booking.com promised me a reimbursement and that the hotel would pay for my last two days. The hotel then canceled my booking. Now, neither Booking.com nor the Ray hotel are responding and we have already purchased airplane tickets and have nowhere to stay except expensive hotels. Is this how Booking.com conducts business?
It's shameful! We need help!
- All
Preferred solution: Price reduction
User's recommendation: Avoid Booking.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe last travel was very bad for my anniversary
The booking responsibility is real. The offerings shown were beautiful pictures of Motel Oyo Oasis.
However, when I checked in, reality was very opposite. Only the lobby was somewhat presentable. The service was bad. The room was nasty with a stained mattress and hair in the bathroom.
The closet was sticky and there were spiders and insects on the sofa, which had big black spots. The air conditioner was noisy, there was no internet, no phone, and the power light wasn't working.
I only used it for one night and went back to Washington. The clerk told me they couldn't do anything for me because it wasn't their responsibility.
- Inspection the guaranty service
Preferred solution: Full refund
User's recommendation: The pictures is not real show
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEAD923448 Confirmation on charges
I booked a car rental with you but could not pick up the car because the information from your group was not clear. I had to have a flight, yet you took $181 and I want my money back. I did not get to rent the car, and I can't even reach you on the phone.
- Fraud
Preferred solution: Full refund
User's recommendation: Not to book with you
Travel Expert Talks
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Verified ReviewerNot keeping terms of booking
I have never had such difficulty working with a company. The main reason I booked my accommodation through Booking.com was to get the free taxi from the airport to my accommodation that was promised.
I did screenshot the offer, but the taxi department is declining my phone transfers and refuses to accept the picture of the offer. They are also refusing to email or chat with me. What kind of company refuses to talk to their customers? I have tried for two weeks to straighten this out and have been on the phone with someone in the accommodation department (not the taxi department) for a total of 5-6 hours, and no one has any answers.
If I wasn't going to another country, I wouldn't be half as upset as I am now, but I am going to a country that speaks another language.
This is unacceptable. I will NEVER use Booking.com again!
- Cannot get ahold of a real person
Preferred solution: I would Like an airport transfer
User's recommendation: Be wary of promotions because it seems that they can change when it isn’t convenient for them
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould not refund with in a couple of minutes
I accidentally booked the wrong hotel. I tried to cancel within 30 minutes when I realized, and they tried charging me the full booking price to cancel.
I tried to contact my bank and the transaction was not able to be cancelled. They took $383.78 for a room in which I did not stay! I want my money back!
I will never use booking.com ever again. They steal from consumers with their policies made to take advantage of consumers.
- No pros so far
- Hotel adverttising the best and experience worst
Preferred solution: Full refund
User's recommendation: Do not book with booking.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I can't get anyone to give me any help. I booked a room through booking.com and they took out the money.
I booked for three days from my debit card. When I went to check in, the hotel refused to accommodate me because I didn't have a credit card. I had to go to another hotel and spend even more money.
I want my money back from the first reservation that refused to accommodate me. This is messed up, man, and no one will help me.
- Are fast at taking your money
- There was nothing good
Preferred solution: Full refund
User's recommendation: Never use this *** it’s a trap
About
, , , ,
Run by Chief Executive Officer, Darren Huston, Booking is an online reservation system allowing travelers to book holidays, flight tickets, hotels and inns around the globe. The company is headquartered in Amsterdam, the Netherlands, and employs more than 10 000 in its regional branches across the globe. Along with KAYAK, priceline.com, rentalcars.com, agoda.com, and Open Table, booking.com is a part of The Priceline Group. Booking.com has signed a partnership agreement with a Chinese online travel firm CTRIP.com International Ltd in 2012 followed by a deal with Ural Airlines (Russian Federation) forming a union with booking com travel website in 2014.
Booking is ranked 105 out of 2079 in Travel category
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You have got to be kidding me! You booked a disgusting awful motel/hostel in disrepair for $40 in Denver and are expecting Booking to refund you for some reason!?
I visit downtown Denver regularly and often pay $200-$500 per night for normal accommodations depending on the season. What were you expecting? By the way there is no hotel in downtown Denver called "Good Hotels"; at least not a reputable one. The name alone would be such a red flag.
Oh and did you seriously say you're consulting with your legal team!? For a FOURTY DOLLAR loss?
Yeah, okay. Good luck with your refund.
Hi, Did you get any help for this? I am experiencing the same thing with this company!!
Unfortunately not! I am not going to let it go that’s for sure. I am consulting with my legal team as we speak.