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Linda M Kfv

Possibility of changing one day of reservation

Top question

I have a reservation for a house in Miami Gardens on February 18 to 25. As it turns out my flight is a very late one which will not put us in Miami till the 19th.

What I need to know is can I have one day removed from this reservation?

I would like it to have the 19th through the 25th instead of the 18th through the 25th if at all possible. Thank you so much for any info you can give me.

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Domenico Bic

Hello sir I would like change my date of my booking we have book on th 4th of Jan to 6th Jan now we would like to change 16to 18 January in Paris

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Garry Leigh

Cleanliness issue in "non-refundable" room. How do I escalate?

The room was in terrible condition (sanitation issues), but Booking.com says no refunds. I'm trying to figure out how to get them to take this seriously.

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6 comments
jaco k Rca

I Found NO customer service! System generated “reply/response/…” that means NOTHING! Seems that mediocrity has become the norm & incompetence are except able.

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Christopher F Wmc

Trash

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Christopher F Wmc

Please DON'T use booking.com NEVER. They mess up and try to blame you. Then charge you this high *** cancellation fee.....

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Christopher F Wmc

*** booking.com Damn scammers!!!!!!!!!

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Artavius Hum

I contacted booking as I am a prop owner, 3weeks ago the change method payment, I dont have the bank they want now. I-Called numerous times, email many many times and no answer. It is pointless to get-to answer any-request, I will not be able to continue working w them.

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Joanne R Asd

Booking is NO help for issues! They are not even located in the US..I’d NEVER use them again..Book directly!

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Christine H Lua
Verified Reviewer

How to get Refund?

Booked room said pet friendly We were on our way to the room and an employee said we could not stay because we have cats. I was still charged $67.45. They say they refunded me but my bank account shows the charge but no refund.

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Guest

I stood at liki tiki in Orlando and they credit me one night how do I get my money back from booking

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Sharyn E Onb
Verified Reviewer

How can I get my refund?

My finance was charged unauthorized amount of $79.96 where are the funds we are expecting??

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1 comment
Maggie Grant

Travel Expert

According to the information stated at tripadvisor.com, Booking.com is just a pass on your card details to the hotel, they don't take any money. However, they should help you to communicate with them. You may try to reach out to Booking Customer Service:
  • via the company social media networks.

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Lisa B Kwj

Will I be charged for my cancelation?

I tried to book a room, I dont need it. I need to cancel. Been trying to cancel!!!!

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Maggie Grant

Travel Expert

According to the Booking.com Terms and Conditions, the general cancellation and no-show policy of each Trip Provider is made available on the Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation.
Please check the reservation details of your product or service of choice thoroughly for any such conditions prior to making your reservation.
You may also contact Booking Customer Service by phone at (888) 850-3958 or by email at customer.service@booking.com for further assistance.

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Angelia S Toj
Verified Reviewer

What’s the fee for using booking.com

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Maggie Grant

Travel Expert

According to booking.com, you pay them a set percentage on each reservation made through their platform. The Booking.com commission percentage varies per country. Their global commission rate average is 15%.
You may calculate the commission for your region using the commission calculator on the company website.

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Lawana P Blf

How can I add another day to my reservation

I need another day

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1 comment
Maggie Grant

Travel Expert

According to the 'Can I make changes to a reservation?' article posted at booking.com, it is possible to make changes to the reservation. Use confirmation email or Booking.com profile for the date changes before the check-in date.
Date changes after check-in:
  • log in to your booking.com account;
  • click the reservation number or guest name;
  • select an option from the menu on the right-hand side of the screen, under 'Update this reservation'.

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Vanessa R Reh
Verified Reviewer

How I can get my refund

I had to have surgery and so they canceled me room and said I won’t be charged and I have a charge on my account from them

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Maggie Grant

Travel Expert

Regarding your problem with your money been taken from your card, you should contact Booking customer service.

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Cheryl H Wzb
Verified Reviewer

Why can’t I get a answer from Booking.com

My email got remove I need my contact number and PIN number to check reservation in June 2020 16/19. The company does not answer my call

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1 comment
Maggie Grant

Travel Expert

According to the Booking.com Help section, when a reservation is made on booking.com, it should be immediately confirmed by email or on the Pulse app. You can also check your reservations:
  • on the Extranet
  • in the Pulse app

Extranet:
  • click on the Reservations tab;
  • filter your bookings based on the date of arrival, departure or reservation.

You can check the following information:
  • guest name(s) and/or booker’s name;
  • arrival and departure dates;
  • reservation reference number;
  • reservation status;
  • date the reservation was made;
  • total reservation price the guest pays total commission you pay Booking.com.

Pulse app:
  • select the Bookings tab on the Pulse app;
  • check your reservations in the calendar overview or use the search box to find upcoming and past reservations.

You can check the following information:
  • arrival and departure dates;
  • reservation reference number;
  • number of nights;
  • number of guests;
  • number of rooms;
  • guest name(s);
  • guest’s Genius status;
  • guest contact details (phone and email);
  • guest’s preferred language;
  • reservation status;
  • total reservation price the guest pays, total commissionable amount, and total commission you pay Booking.com;
  • payment type;
  • room type;
  • price per night;
  • meal plan (if applicable);
  • cancellation policy;
  • extras (e.g. city tax, if applicable);
  • guest messages;
  • reservation notes;
  • booking modification history.

To get more information about the Booking.com services, please contact the company customer care team by phone at (888) 850-3958 (toll-free number) or by email at customer.service@booking.com.

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dora Udm

helppppp

i need urgent help. i submitted booking on Booking.com, i didnot receive anything, trying to get in touch with their customer service for the past few hours but there is no response.

will arrive hotel soon. this is very upset.

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PissedConsumer Official
On Behalf of PissedConsumer Help Center
On Behalf of PissedConsumer Help Center

You can contact Booking.com by

  • Toll-Free Number:
  • 888-850-3958
  • Headquarters Number:
  • +3 120 712 5600, +3 170 770 3884
  • Email:
  • customer.service@booking.com
  • Fax:
  • 31-20-712-5609
  • Mailing address:
  • Booking.com B.V.
  • Weteringschans 28-3 Amsterdam,
  • Amsterdam 1017 SG
  • Netherlands

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    Kiefer Kmo

    Yesterday we did cancelation at k lodge

    Yesterday we did cancelation at k lodge .which way we can use to get refund fast way. And we willing to change bank details

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    Kiefer Kmo

    Hi Are we able tochange the banking details on behalf of k lodge concallation

    Hi Are we able tochange the banking details on behalf of k lodge concallation

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    Kiefer Kmo

    hi Please Advise if is posable too book another place while i am waiting for u too refund me my canc...

    hi Please Advise if is posable too book another place while i am waiting for u too refund me my cancelation money

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    Heath H Nnt
    Verified Reviewer

    I am from Lethbridge, Alberta

    I am from Lethbridge, Alberta. I am trying to book a trip for my wife and I in the New Year!

    I saw that you guys offer Affirm financing to allow for monthly payments for the trip. But when I go to check out using Affirm they will not let me change my country from USA to Canada. Therefore I am unable to book my trip. What is the problem?

    Please get back to me ASAP! Thank you for your time!

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    Ehren Tnj

    I can't find a confirmation email for a trip booked/paid for

    I can't find a confirmation email for a trip booked/paid for. It's not showing on my upcoming trips.

    Who can I contact by phone. The Help number asks for confirmation number and pin.

    I only have the trip number from when I booked it. Help!

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    Clifford M Lbf
    Verified Reviewer

    I would like to cancel a reservation for La Quinta Inn at 1500 Hickory Drive, Las Cruces NM for the ...

    I would like to cancel a reservation for La Quinta Inn at 1500 Hickory Drive, Las Cruces NM for the night of June 14. @ rooms. Booking number 491346****

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    Tej Wsp
    Verified Reviewer

    Good day, this is not a booking question, but I don't know who to contact

    Good day, this is not a booking question, but I don't know who to contact. I received a WhatsApp message from a lady called Cherry Rodrigues claiming to be from Booking.Com's Human Resources and offering me a freelancing job.

    Is this legit or a scam? Thank you, ***

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    Denese Xrf

    I want to book an international flight in April 2924

    I want to book an international flight in April 2924. How do i get my flight tickets after booking online??

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    Milburn Ndb

    George Staley 216-213-**** biffstaley@***

    George Staley 216-213-**** biffstaley@***.com Do I have a booking in Mexico for the month of March 2024?

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    Isla Afm

    I just bought a ticket from Rome to Los Angeles for 11/14

    I just bought a ticket from Rome to Los Angeles for 11/14. Is this ticket 24 hours free cancellation. Thanks.

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