Contact Booking Customer Service
Booking Phone Numbers and Emails
Toll-Free Number:
-
(888) 850-3958USA
Customer Service:
-
(332) 600-6263Car Rentals
-
(312) 279-8600United States
-
(323) 801-4200United States
Booking Emails:
Contact Information
Booking Website:
Booking Help Center:
Corporate Office Address:
Other Info (opening hours):
Postal Addresses:
Postbus 1639
1000 BP Amsterdam
The Netherlands
Data Protection Officer
Herengracht 597
1017 CE Amsterdam
The Netherlands
Other Locations:
Booking Holdings, Inc.
800 Connecticut Ave.
Norwalk, CT 06854
United States
Booking.com Transport Limited
The Goods Yard Building
Manchester, M3 3BG
United Kingdom
Fax:
Booking Customer Service Reviews
Very bad customer service, can't solve the problems, Sure I'll avoid dealing with Booking in the future and I'll tell my friends about this experience
Booking site isn't responsible of any booking they are want money only and the properties don't like to deal with this site to , better to book straight at the hotel you want
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pickup point at the airport, they told me I was too late and my car was not available.
According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the car was not available anymore.
I had to pay more than double the agreed price again in order to get another car.
I find this totally unacceptable: when paying for a service in advance, that service should be unconditionally available to you. It was not a simple reservation, the full price was already paid.
Booking.com refuses to refund the additional amount I had to pay, and the customer support is terrible: communication is over email and every time a different person replies (so far about 10).
How Good is Booking's Customer Service?
Summary of Booking Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Booking?
Activation/ Cancellation Question:
- “My booking was canceled by mistake”
- “Need to cancel hotel reservation due to death in the family”
- “Cancellation booking”
Request for Information Question:
- “Knee to know about my listed property”
- “Booking question”
- “Technical support”
Refund Question:
- “Refund and book new flight”
- “Refund”
- “Complaint/refund”
Payments and Charges Question:
- “Overcharged”
- “I have a charge on my debit card I am not sure of.”
- “Cannot find booking althoguht my bankl has been charged for the booking. I can't get through on the phone lines without a confirmation number .”
Return/ Replace Question:
- “Change flights”
- “Change flight”
- “Change my reservation”
Product/ Service Question:
- “Booking issue”
- “Booking issues”
- “Tying to book a reservation”
Cards Question:
- “My credit card has been rejected”
- “Someone used my credit card”
- “Need to update my credit card”
Account Question:
- “Credit balance on my account”
- “Because i needs to add my bank account”
- “Someone is trying to get into my account”
Shipping and Delivery Question:
- “To reserve a package”
- “Yesterday I was booked flight Karachi to lahore I didn't receive confirmation”
- “Wrong address”
Staff Question:
- “The purpose of my call is because I didn’t receive a service that I paid for and my money still isn’t in my account refunded”
- “I have placed a booking with e a hotels in Prague through yourselves . When I arrive it is self service and I have not received a on or instructions regarding key. I have phoned them 2 times and 3 emails with no response. I need this matter addressed”
- “Customer service”
Website/ Application Question:
- “Cant trace my property on the site”
- “No reservation info o airline site”
- “Problem booking a hotel on site”
Employment Question:
- “Becoming a taxi partner in guyana”
- “Hi Joba S Mhanda was supposed to stay 19/03/2022 But due to unforeseen circumstances I was unable to travel from my country today. Can you please rebook my stay to 19 April 2022 to 27 April 20222 dates That’s the only time I’ll”
- “Cause your damn hotels cant do there *** jobs”
Other Question:
- “Problem with reservation”
- “Chetting”
- “Book hotel”
About
, , , ,
Run by Chief Executive Officer, Darren Huston, Booking is an online reservation system allowing travelers to book holidays, flight tickets, hotels and inns around the globe. The company is headquartered in Amsterdam, the Netherlands, and employs more than 10 000 in its regional branches across the globe. Along with KAYAK, priceline.com, rentalcars.com, agoda.com, and Open Table, booking.com is a part of The Priceline Group. Booking.com has signed a partnership agreement with a Chinese online travel firm CTRIP.com International Ltd in 2012 followed by a deal with Ural Airlines (Russian Federation) forming a union with booking com travel website in 2014.
Booking is ranked 91 out of 880 in Travel category
USA, Worldwide, UK, Asia, Europe, Other
Compare Booking To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
