Contact Booking Customer Service
Booking Phone Numbers and Emails
Toll-Free Number:
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(888) 850-3958USA
Customer Service:
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(332) 600-6263Car Rentals
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(312) 279-8600United States
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(323) 801-4200United States
Booking Emails:
How to Contact Booking.com Customer Service?
Most Popular Number:
| Total calls: 90 170 | Issues resolved: 2 385 | Last call: May 12, 2025 |
Booking Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Booking Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Booking is 8888503958. 82% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 4703632501.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Booking may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Booking Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Booking is 8888503958. 82% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 4703632501.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Booking may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Booking mainly because of activation/ cancellation, request for information, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Booking is customer.service@booking.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Booking Website:
Booking Help Center:
Corporate Office Address:
Other Info (opening hours):
Postal Addresses:
Postbus 1639
1000 BP Amsterdam
The Netherlands
Data Protection Officer
Herengracht 597
1017 CE Amsterdam
The Netherlands
Other Locations:
Booking Holdings, Inc.
800 Connecticut Ave.
Norwalk, CT 06854
United States
Booking.com Transport Limited
The Goods Yard Building
Manchester, M3 3BG
United Kingdom
Fax:
Booking Customer Service Reviews
Booking.com said that according to their terms on the app when I reserved a room, I could cancel up to 4 days before the event and get my money back. I cancelled 35 days before and quality inn refuses to send my money back.
Says its booking.coms issue. Booking.com did say on 3 separate calls that Im entitled to a refund but then sent me emails saying to contact quality inn. I already have twice. Such a runaround.
I want my $282 back and if I dont get it i will harass both of them until I do. Not letting go!
I am writing to formally express my extreme dissatisfaction with the customer service I have received from Booking.com. As a host, my experience with your platform has been incredibly frustrating, unprofessional, and ultimately damaging to my business.
I recently had a guest stay at my property without any issues or concerns, yet despite this, Booking.com has failed to pay me for the reservation. This delay in payment has caused me significant financial harm. To make matters worse, the communication and documentation related to the booking were inexplicably erased from the platform. This deceptive practice only raises concerns about the transparency and integrity of your operations.
Adding to my frustration, when I contact your customer service team, I am repeatedly told that I will receive a call back for security measures. However, these promised callbacks never come, which seems to be nothing more than an attempt to get me off the phone without resolving the issue. When I do manage to speak to someone, the representatives barely speak English, making it difficult to understand them, and they seem to be unable to provide any meaningful assistance. I am instead bombarded with generic, copy-pasted responses that do nothing to address my concerns.
The worst part is that the customer service team continues to send the same message over and over, claiming that my issue is being forwarded to the specialized team, but I have yet to hear back from them or see any progress on my case. This has gone on for far too long, and the lack of follow-through is completely unacceptable. I am deeply disappointed with the lack of transparency, support, and integrity displayed by Booking.com. It has become clear to me that this platform is not equipped to handle the needs of hosts like myself, and I would strongly advise others to consider alternative services such as VRBO and Airbnb, where the level of service and professionalism is far superior.
I refuse to accept this any longer.
It has been over 30 days since I informed you that your platform has failed to provide any kind of solution, support, or payment pertaining to this issue. I have received nothing but lies and deception from everyone at Booking.com.
How Good is Booking's Customer Service?
Summary of Booking Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Booking?
Activation/ Cancellation Question:
- “Cancel reservation”
- “Cancelation”
- “Cancel my reservation”
Request for Information Question:
- “Simple question”
- “I want to know how much I spent on a reservation”
- “Help with booking urgent”
Payments and Charges Question:
- “Double.booking charge”
- “Charged twice for booking”
- “Double charge”
Refund Question:
- “Refund”
- “Ticket refund on April24???”
- “My refund”
Return/ Replace Question:
- “We have reservation for today but my flight change for tomorrow.”
- “Need to change reservations”
- “Want to change my fight”
Product/ Service Question:
- Complaint
- “To book a trip”
- “Complain”
Account Question:
- “Bank account got hacked”
- “Verify reservation”
- “We are teya beach Hotel. Our booking.com & email hacked today.Can you help us”
Cards Question:
- “Card update”
- “Stollen card number”
- “My card got charged and I didn't get a reservation”
Shipping and Delivery Question:
- “Location to meet bus.”
- “I buy 2 tickets for hop on hop off 24 hours rome tour. But I did not received my tickets. Money has been charged from my account”
- “I have not received my refund in a month”
Staff Question:
- “No proper service provied”
- “My service was terrible”
- “Customer service”
Website/ Application Question:
- “Issues with website”
- “I have not been able to complete a booking. I have deleted the aop annd reinstalled it and tried another credit card but it just takes me back to the screen book now.”
- “Extremely unhappy with accommodation!!! This is not the same place as they show on their website”
Employment Question:
- “Job”
- “My job assignment ended need to find out about my hotel stay for the rest of the week”
- “I can't get through to anybody that knows what the other person is also said, nobody knows your job on time to cancel my flight”
Other Question:
- “I booktwice”
- “Friend book airb but couldn’t check in”
- “End stay early”
Compare Booking Customer Service To
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