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Contact Booking Customer Service

Booking Phone Numbers and Emails

Toll-Free Number:

  • (888) 850-3958
    USA
Call customer service
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Customer Service:

  • (332) 600-6263
    Car Rentals
  • (312) 279-8600
    United States
  • (323) 801-4200
    United States
  • (212) 419-2618
    United States
  • (425) 456-3700
    United States (Bellevue, WA)
  • (303) 389-4200
    United States (Denver, CO)
  • (713) 357-1700
    United States (Houston, TX)
  • (702) 761-5400
    United States (Las Vegas, NV)
  • (786) 542-8300
    United States (Miami, FL)
  • (407) 587-3900
    United States (Orlando, FL)
  • +6 129 255 9200
    Australia
  • +1 647 777 4150
    Canada
  • +1 778 374 2700
    Canada
  • +44 161 602 5554
    Car Rentals (International)
  • +492 119 098 5000
    Frankfurt/Main
  • +3 531 428 3000
    Ireland
  • +52 555 047 1800
    Mexico
  • +39 023 046 8100
    Milan
  • +498 920 606 3330
    Munich
  • +3 170 770 3884
    Netherlands
  • +649 300 4670
    New Zealand
  • +39 068 336 5700
    Rome
  • +44 208 612 8000
    United Kingdom
  • +44 203 320 2609

Business Customer Service:

  • (888) 850-4649
    Partners Support (USA)
  • (470) 363-2501
    United States
  • (857) 702-4004
    United States
  • (808) 457-4800
    United States
  • +3 120 712 5689
    Partners Support (Netherlands)
  • +44 208 612 8159
    Partners Support (UK)

Headquarters:

  • (203) 299-8000
    Booking Holdings
  • +3 120 712 5600
    Netherlands
  • +3 120 712 5670
    Netherlands

Media:

  • (203) 299-8431

Booking Emails:

Customer Service
Car Rentals, Sustainability
Jobs/ Career
Reasonable Accommodation
Media
dataprotectionoffice@booking.com
Privacy Inquiries
Is this your business?

Booking Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Booking Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email

  • The best phone number to call Booking is 8888503958. 82% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 4703632501.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Booking may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›

How to Contact Booking.com Customer Service?

Most Popular Number:

(888) 850-3958
USA
Total calls: 91 342 Issues resolved: 2 430 Last call: Nov 11, 2025

There are numerous ways to reach Booking.com customer service: form on the official website, local phone number, and mobile app. It depends on the way you are using the service: booking accommodation, or renting it.

As for the Help Center for guests, note that there is a higher priority for Genius members, and for travelers whose trip starts earlier.

If you are a property owner, you can not only get help from Booking.com customer service but also use the Partner Community forum. Booking.com representatives also share the newest information and answer questions there.

For any urgent questions, you can call Booking.com customer service. Check the list of local Booking.com customer service phone numbers on their website when logged in to your account. The customer service number for Booking.com provides support 24/7.

You can talk with managers in English, French, Dutch, Russian, Georgian, Hindi, German, Italian, Arabic, and other languages, depending on the location. If you are making an international Booking.com customer service phone call, you have to Log in or Sign up on the website. This option is available only for members and property owners.

Booking.com customer service email address is customer.service@booking.com. Make sure you write a correct and clear subject line to get a quick answer. Note that Booking.com customer service may take several days or weeks to reply. A much more effective way to contact Booking.com customer service is to send a message via their Help Center page or mobile app.

Don’t confuse Booking.com support for guests, and for the accommodation owners. They have different Login pages, phone numbers, and other communication channels. If you are a Booking.com partner, check the information on a dedicated Help page for partners. As a guest, you can get help with all your current and previous bookings via Booking.com Help Center on the main website.

PissedConsumer Club

Contact Information

Booking Website:

Booking Help Center:

Corporate Office Address:

Booking.com B.V.
Oosterdokskade 163
Amsterdam, North Holland 1011 DL
Netherlands

Other Info (opening hours):

Postal Addresses:

Postbus 1639

1000 BP Amsterdam

The Netherlands


Data Protection Officer

Herengracht 597

1017 CE Amsterdam

The Netherlands


Other Locations:

Booking Holdings, Inc.

800 Connecticut Ave.

Norwalk, CT 06854

United States


Booking.com Transport Limited

The Goods Yard Building

Manchester, M3 3BG

United Kingdom

More contact details

Fax:

+31 20 712 5609

Booking Customer Service Reviews

1.5 / 5
Poor
See all 9.2K reviews
Aiko Edf
Modify reservation
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You guys suck !!! want to know where you can shove your AI generated csr !!!never use booki g .com !!!

Jim W Uyi
Return the option to speak with a live agent!!!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have had no response. Until they improve customer service, never again, even though I have used booking.com numerous times in the past. There has to be a.way to speak with a live agent in the future or Im done!

Rameen Dti
Worst experience ever
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Im still waiting on my my refund after the motel returned it to booking.com. the CSR said as soon as the motel confirms their email, my refund will be processed. Im homeless and just wanted a place to sleep.

Rica B Leq
They didn’t give an accurate nightly rate & no customer setvice

horrific. Cant get a live agent.

They dont give an accurate rate & cannot speak to a live agent.
They gave an average of nightly rates.. instead of $268 it was $342

How Good is Booking's Customer Service?

Jolene Iek
Jolene Iek
Feels Satisfied | Oct 19, 2025

Great,because de agent of customr service was very gently,patient,and guided me to be sure that my concern will be resolved. She show to me empathetic acttituded.

Read full quote
Ahmed A Ure
Ahmed A Ure
Feels Disappointed | Sep 18, 2025

Very bad and disappointing

Read full quote
Sadie Drt
Sadie Drt
Feels Disappointed | Aug 10, 2025

There no live response to deal with the issue

Read full quote
Latoya H Nau
Latoya H Nau
Feels Disappointed | Aug 10, 2025

It's not fair people can't get the right help

Read full quote
Yuvaan Ukf
Yuvaan Ukf
Feels Disappointed | Aug 09, 2025

You lied to me. You said over and over I could bring my dog. We drove 15 hr to get to Mackinac City and we stayed two nights. Then they realized we had a dog and kicked us out. All thanks to you. A miserable vacation!!!! So I need 2 nights fee paid back to me.

Read full quote
Estefany Mew
Estefany Mew
Feels Disappointed | Aug 04, 2025

I need to cancel flight. Chat line not working. Called Only phone number available. They only deal with hotel bookings. Won’t help at all with flight cancellations.

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Summary of Booking Customer Service Calls

110K TOTAL
CALLS
04:10 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Booking?

Activation/ Cancellation Question:

  • “Cancel reservation”
  • “Room canceling”
  • “To hopefully cancel or modify a reservation due to sickness”

Request for Information Question:

  • “About my fly refund”
  • “Check status of refund”
  • “Checking charges on reservation”

Payments and Charges Question:

  • “Make payment”
  • “Billing”
  • “$166 unauthorized charge”

Refund Question:

  • “Refund”
  • “The hotel did not meet my needs i need my money back so I an get another hotel”
  • “Refund information”

Return/ Replace Question:

  • “Wrong date booked”
  • “Booking not correct”
  • “Wrong date”

Product/ Service Question:

  • “Problem with hosting”
  • “Problem with reservation”
  • “Booking problem”

Account Question:

  • “Account closed unexpectedly”
  • “Verify reservation”
  • “My account”

Shipping and Delivery Question:

  • “Booked wrong location”
  • “Not recieved refund”
  • “Hotel didn't get payment”

Cards Question:

  • “To see of my money got put back on my card”
  • “Card declined”
  • “Stolen my bank card and used it to book a room I would like to know where it's at somewhere in garden Grove so I can pick up my thingsbook a hotel room through you guys”

Staff Question:

  • “Customer service”
  • “I rented car but didn’t used service”
  • “Trying to book taxi service”

Website/ Application Question:

  • “I thought I booked hotel at zuich , but i checked your website , i didn’t, My credit card was charged 2 times by bkg hotel oneson Aug 28 , another one on aug26”
  • “Website not being released”
  • “U have issues with app I don’t how acceptReservation”

Employment Question:

  • “Job”
  • “My job assignment ended need to find out about my hotel stay for the rest of the week”
  • “I can't get through to anybody that knows what the other person is also said, nobody knows your job on time to cancel my flight”

Other Question:

  • “I booked my room in the wrong state”
  • “Boooking”
  • “Rent a car place did not allow me to rent the car because I don’t have an international driver license”

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