Contact Booking Customer Service
Booking Phone Numbers and Emails
Toll-Free Number:
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(888) 850-3958USA
Customer Service:
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(332) 600-6263Car Rentals
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(312) 279-8600United States
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(323) 801-4200United States
Booking Emails:
How to Contact Booking.com Customer Service?
Most Popular Number:
| Total calls: 84 930 | Issues resolved: 2 263 | Last call: Dec 5, 2024 |
Booking Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Booking Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Booking is 8888503958. 81% of consumers used this number to address their issues and concerns. Meanwhile, 68% of users reported contacting a real person successfully by dialing the phone number 3122798600.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Booking may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Booking Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Booking is 8888503958. 81% of consumers used this number to address their issues and concerns. Meanwhile, 68% of users reported contacting a real person successfully by dialing the phone number 3122798600.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Booking may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Booking mainly because of activation/ cancellation, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Booking is customer.service@booking.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Booking Website:
Booking Help Center:
Corporate Office Address:
Other Info (opening hours):
Postal Addresses:
Postbus 1639
1000 BP Amsterdam
The Netherlands
Data Protection Officer
Herengracht 597
1017 CE Amsterdam
The Netherlands
Other Locations:
Booking Holdings, Inc.
800 Connecticut Ave.
Norwalk, CT 06854
United States
Booking.com Transport Limited
The Goods Yard Building
Manchester, M3 3BG
United Kingdom
Fax:
How Good is Booking's Customer Service?
Was a woman operator and she sounded cheery in a fake way but you couldn't be sure and she went through several interruptions in our conversation where she would say hello can you hear me can you hear me now I think I've lost you are you still there... Halfway through the first time I thought it might be funny and she regains communications like Dallas did with Apollo 13 when it crawled or orbited from the dark side of the Moon it was different drama adventures with this woman then she said would you please hold on this line and I'm going to call the property and I know for a fact that she did call the property and she did get back to the line and she said this part was very easy and I appreciate you and you being patient I am going to hang up this conversation as the property owner needs to get a email check a box allowing you to get refunded and then send it back to us and I will reserve the room for today the day you wanted instead of Christmas Eve the 24th and we do believe you that there's a bug in the app and I'm not sure how to go forward other than deleting the app and reinstalling and I almost did that except I thought I might lose my confirmation number but now my confirmation numbers not there the reservations still there Hilton says they never got an email they never called me back like they said they would and they are all liars I dealt with a go to travel two years ago and I caught them in two different lies as I had generated a lot of emails and,
Would not help with my booking even though flights was delayed
I reserved a room and inadvertantly selected the wrong date and even though I chose a no refund option for our room, both booking.com and the hotel agreed to refund the incorrect booking fee. Very cool
Too many hidden fees!! Charged for upgrades!! Hotel fees!! None of this is listed when booking your room!! I called with concerns and no one retired my call!
Tried calling was th e n sent to a site that said it cost $5.00 to complete the call . I will never use Booking.com again
There is absolutely no customer service. Or else it is so hard to locate that it might just as well not exist. I still can’t reach it.
This is ridiculous.
I really have to stop using Booking. I have been using it for years. It is user friendly, if you don’t have a problem, or a question.
Otherwise… forget about it.
Summary of Booking Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Booking?
Activation/ Cancellation Question:
- “CancelBooking”
- “Cancel booking”
- “Cancel & rebook”
Request for Information Question:
- “Help for hotel booking”
- “Information needed”
- “Confirmation”
Payments and Charges Question:
- “Double charge”
- “Payment”
- “Invoice”
Refund Question:
- “I need a refund, I just booked an accommodation that does not exist”
- “My refund”
- “No refund for a cancelation”
Return/ Replace Question:
- “Wrong dates”
- “To change my date”
- “Changed reservation date”
Product/ Service Question:
- “Property listing errors”
- “I am trying to book a cabin and Gatlinburg and I need your help”
- “To book a hotel room”
Account Question:
- “Removing a booking from my account”
- “Can't login primary account”
- “Booked without logging into account I need to cancel reservation”
Cards Question:
- “Will not except my card”
- “Need to have my card ran through again for payment”
- “Got a card confirmation notice or will cancel, can't verify card”
Shipping and Delivery Question:
- “Never received my money back from a consultation”
- “Closed Hotel location when we arrived”
- “Did not get confirmation number”
Staff Question:
- “Customer service”
- “Custpmer service”
- “Need to speak to customer service”
Website/ Application Question:
- “Booking app not let me book”
- “I have an apartment on your site. Can’t change my data.”
- “Someone booked a trip on my app and someone sent me from y’all in a different language”
Employment Question:
- “My job assignment ended need to find out about my hotel stay for the rest of the week”
- “I can't get through to anybody that knows what the other person is also said, nobody knows your job on time to cancel my flight”
- “Job off from a recruiter”
Other Question:
- “I upgraded room and still got wrong room”
- “Accidentally chose a smoking room instead of non smoking”
- “Room”
Compare Booking Customer Service To
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