Contact Booking Customer Service
How to Reach a Person at Booking
Verified Contact Information
Toll-Free Number:
-
1-888-850-3958USA
Customer Service:
-
1-332-600-6263Car Rentals
-
1-312-279-8600United States
-
1-323-801-4200United States
Booking Emails:
Customer Service
Car Rentals, Sustainability
Jobs/ Career
Reasonable Accommodation
Media
Booking Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Booking Phone Number
1 (888) 850-3958
Average Hold Time
00:00:37
Average Calls duration
4 minutes
Most Popular Booking Email Address
customer.service@booking.com
Booking Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Call Volume by Day
View full overview ›
Booking Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Booking Phone Number | 1 (888) 850-3958 |
| Average Hold Time | 00:00:37 |
| Average Calls duration | 4 minutes |
| Most Popular Booking Email Address | customer.service@booking.com |
| Booking Live Agent Availability | 7% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Booking Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Activation/ cancellation, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Booking | First and last name, order id or tracking number or email |
Call Volume by Day
How to Contact Booking.com Customer Service?
Most Popular Number:
(888) 850-3958
USA
| Total calls: 92 228 | Issues resolved: 2 449 | Last call: Apr 20, 2026 |
Contact Information
Booking Website:
Booking Help Center:
Corporate Office Address:
Booking.com B.V.
Oosterdokskade 163
Amsterdam,
North Holland
1011 DL
Netherlands
Other Info (opening hours):
Postal Addresses:
Postbus 1639
1000 BP Amsterdam
The Netherlands
Data Protection Officer
Herengracht 597
1017 CE Amsterdam
The Netherlands
Other Locations:
Booking Holdings, Inc.
800 Connecticut Ave.
Norwalk, CT 06854
United States
Booking.com Transport Limited
The Goods Yard Building
Manchester, M3 3BG
United Kingdom
Fax:
+31 20 712 5609
Summary of Booking Customer Service Calls
110K
TOTAL
CALLS
CALLS
04:07
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Booking?
Activation/ Cancellation Question:
- “Cancellation”
- “Cancelacion”
- “Cancel reservation-refund”
Request for Information Question:
- “Confirm booking”
- “Ask about charge payment”
- “Help with booked room”
Payments and Charges Question:
- “Billing”
- “Credit card change”
- “Possible fraud”
Refund Question:
- “Refund”
- “Refund amt”
- “Get my money back”
Return/ Replace Question:
- “Change check out date”
- “Booking change”
- “Change booking”
Product/ Service Question:
- “Trying to book a room”
- “Complaints”
- “The system was delayed and took my money but my room isn't booked”
Account Question:
- “Add days to my reservation please text me code”
- “Reward expiration”
- “My primary email address is blocked - I cannot access my confirmation numbers for 2 existing reservations. i need help. I have spent the whole day trying to solve this. Plus, under my new email address, there is no history of my reservations.”
Shipping and Delivery Question:
- “Where is my refund”
- “I’m on vacation and realized I have not received my Booking.com card and I’m wondering if I can use virtual card”
- “I did not get confirmation number and need to change the date”
Cards Question:
- “Card charged but didn’t get room”
- “Wrong hotel is holding my card”
- “Our Mastercard got charged a flight to Amsterdam three 8525”
Staff Question:
- “Customer service”
- “Service paid never provided”
- “Necesito hablar con customer service”
Website/ Application Question:
- “App won't work”
- “There is a difference inrates on various websites for a ocean view delux room witb breakfast”
- “I thought I booked hotel at zuich , but i checked your website , i didn’t, My credit card was charged 2 times by bkg hotel oneson Aug 28 , another one on aug26”
Employment Question:
- “Job”
- “My job assignment ended need to find out about my hotel stay for the rest of the week”
- “I can't get through to anybody that knows what the other person is also said, nobody knows your job on time to cancel my flight”
Other Question:
- “Comformation of recent booking”
- “Like to extend one day at hotel please text me no email”
- “Unable to add flight #for taxi reservation”
Compare Booking Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Booking