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Contact Booking Customer Service

Booking Phone Numbers and Emails

Toll-Free Number:

  • (888) 850-3958
    USA
Call customer service
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Customer Service:

  • (332) 600-6263
    Car Rentals
  • (312) 279-8600
    United States
  • (323) 801-4200
    United States
  • (212) 419-2618
    United States
  • (425) 456-3700
    United States (Bellevue, WA)
  • (303) 389-4200
    United States (Denver, CO)
  • (713) 357-1700
    United States (Houston, TX)
  • (702) 761-5400
    United States (Las Vegas, NV)
  • (786) 542-8300
    United States (Miami, FL)
  • (407) 587-3900
    United States (Orlando, FL)
  • +6 129 255 9200
    Australia
  • +1 647 777 4150
    Canada
  • +1 778 374 2700
    Canada
  • +44 161 602 5554
    Car Rentals (International)
  • +492 119 098 5000
    Frankfurt/Main
  • +3 531 428 3000
    Ireland
  • +52 555 047 1800
    Mexico
  • +39 023 046 8100
    Milan
  • +498 920 606 3330
    Munich
  • +3 170 770 3884
    Netherlands
  • +649 300 4670
    New Zealand
  • +39 068 336 5700
    Rome
  • +44 208 612 8000
    United Kingdom
  • +44 203 320 2609

Business Customer Service:

  • (888) 850-4649
    Partners Support (USA)
  • (470) 363-2501
    United States
  • (857) 702-4004
    United States
  • (808) 457-4800
    United States
  • +3 120 712 5689
    Partners Support (Netherlands)
  • +44 208 612 8159
    Partners Support (UK)

Headquarters:

  • (203) 299-8000
    Booking Holdings
  • +3 120 712 5600
    Netherlands
  • +3 120 712 5670
    Netherlands

Media:

  • (203) 299-8431

Booking Emails:

Customer Service
Car Rentals, Sustainability
Jobs/ Career
Reasonable Accommodation
Media
dataprotectionoffice@booking.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Booking.com Customer Service?

Most Popular Number:

(888) 850-3958
USA
Total calls: 87 547 Issues resolved: 2 327 Last call: Jan 22, 2025
author avatar
PissedConsumer Reporter

There are numerous ways to reach Booking.com customer service: form on the official website, local phone number, and mobile app. It depends on the way you are using the service: booking accommodation, or renting it.

As for the Help Center for guests, note that there is a higher priority for Genius members, and for travelers whose trip starts earlier.

If you are a property owner, you can not only get help from Booking.com customer service but also use the Partner Community forum. Booking.com representatives also share the newest information and answer questions there.

For any urgent questions, you can call Booking.com customer service. Check the list of local Booking.com customer service phone numbers on their website when logged in to your account. The customer service number for Booking.com provides support 24/7.

You can talk with managers in English, French, Dutch, Russian, Georgian, Hindi, German, Italian, Arabic, and other languages, depending on the location. If you are making an international Booking.com customer service phone call, you have to Log in or Sign up on the website. This option is available only for members and property owners.

Booking.com customer service email address is customer.service@booking.com. Make sure you write a correct and clear subject line to get a quick answer. Note that Booking.com customer service may take several days or weeks to reply. A much more effective way to contact Booking.com customer service is to send a message via their Help Center page or mobile app.

Don’t confuse Booking.com support for guests, and for the accommodation owners. They have different Login pages, phone numbers, and other communication channels. If you are a Booking.com partner, check the information on a dedicated Help page for partners. As a guest, you can get help with all your current and previous bookings via Booking.com Help Center on the main website.

Booking Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Booking Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Booking is 8888503958. 82% of consumers used this number to address their issues and concerns. Meanwhile, 69% of users reported contacting a real person successfully by dialing the phone number 3326006263.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Booking may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›
PissedConsumer Club

Contact Information

Booking Website:

Booking Help Center:

Corporate Office Address:

Booking.com B.V.
Oosterdokskade 163
Amsterdam, North Holland 1011 DL
Netherlands

Other Info (opening hours):

Postal Addresses:

Postbus 1639

1000 BP Amsterdam

The Netherlands


Data Protection Officer

Herengracht 597

1017 CE Amsterdam

The Netherlands


Other Locations:

Booking Holdings, Inc.

800 Connecticut Ave.

Norwalk, CT 06854

United States


Booking.com Transport Limited

The Goods Yard Building

Manchester, M3 3BG

United Kingdom

More contact details

Fax:

+31 20 712 5609

Booking Customer Service Reviews

1.6 / 5
Poor
Tatayana Gun
If things don’t go well, nobody to complain to, automated service asks for a pin, a pin they don’t give you with the booking
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Crap , as they want 200 symbols crap crap crap crap crap crap crap crap rap crap crap crap crap crap crap

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Dow Lrz
I just love getting my hotels cars with you .
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

It was easy and fast . Great customer service.
I will continue getting service from you you have always given me great deals .
If I had a problem you have always resolved the issue. I appreciate all of your help

Read full review
Adrain Ase
Disappointed

My flight got cancelled after waiting at the airport for 5 hours. After that I call to reschedule my flights to keep same vacations days but no one was able to help me with return tickets.

I only was able to reschedule my departure date.

Unfortunately not my return so thanks to booking I lost 3 days of time with my family that only I see once at year. So unfortunately from now and on I will not recommend booking or either purchase anything again.

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Fortunata Snp
Poor CS booked me with a company that ripped me off
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I never had a chance to speak with anyone auto call would not allow me through. I will never use Booking again.

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How Good is Booking's Customer Service?

Laurynn Met
Laurynn Met
Feels Disappointed | Jan 13, 2025

The issue Not resolved yet

Read full quote
Mitsue Hyv
Mitsue Hyv
Feels Disappointed | Jan 11, 2025

Booked a vacation in Denver for June 3- June 8/2025. Booking.com charged my card without my consent. They claimed they needed my CC TO HOLD RESERVATION Now I'm Unable to CANCEL because I need a reservation number that they never sent to me

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Garey Voa
Garey Voa
Feels Disappointed | Jan 09, 2025

They will not refund me my money

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Jeff P Lop
Jeff P Lop
Feels Disappointed | Jan 04, 2025

Very poor.

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David P Doe
David P Doe
Feels Disappointed | Dec 04, 2024

Was a woman operator and she sounded cheery in a fake way but you couldn't be sure and she went through several interruptions in our conversation where she would say hello can you hear me can you hear me now I think I've lost you are you still there... Halfway through the first time I thought it might be funny and she regains communications like Dallas did with Apollo 13 when it crawled or orbited from the dark side of the Moon it was different drama adventures with this woman then she said would you please hold on this line and I'm going to call the property and I know for a fact that she did call the property and she did get back to the line and she said this part was very easy and I appreciate you and you being patient I am going to hang up this conversation as the property owner needs to get a email check a box allowing you to get refunded and then send it back to us and I will reserve the room for today the day you wanted instead of Christmas Eve the 24th and we do believe you that there's a bug in the app and I'm not sure how to go forward other than deleting the app and reinstalling and I almost did that except I thought I might lose my confirmation number but now my confirmation numbers not there the reservations still there Hilton says they never got an email they never called me back like they said they would and they are all liars I dealt with a go to travel two years ago and I caught them in two different lies as I had generated a lot of emails and,

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Robert H Rvw
Robert H Rvw
Feels Disappointed | Nov 22, 2024

Would not help with my booking even though flights was delayed

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Summary of Booking Customer Service Calls

110K TOTAL
CALLS
04:15 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

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