I am disabled and can't walk. I wanted a room close to old town st. Augustine so i could get there in my wheel chair. Booking.com said they got me a handicap room right next door to the old town area. After arrriving at the Country Inn we were one mile from town, my room was on the third floor and I couldn't use the toliet or tub. There was no room for my attendant so i had to rent another room down the hallway, the back of the toliet was covered in pee and there was no a/c in the hallways. After calling Booking.com ten times they called Mr. Patel the manager who explained if I hadn't used Booking.com I would have gotten what i wanted. The hotel was filthy, the staff rude and they expected me to sit out in the Florida heat for an hour and wait for the trolley that wasn't wheelchair acessible. The hotel mgr. refused to do anything and Booking.com took one days charge off the bill for one room. I will never stay at the Country Inn again or use Booking.com.
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